HelioHost Posted June 30, 2022 Posted June 30, 2022 Username: dfeler, Server: Tommy, Main domain: dfeler.heliohost.orgHi, I am unable to login to my cpanel account getting error message, Maximum Users Exceeded. Going to the following address as always: https://tommy.heliohost.org:2083/ If needed the email used for my HelioHost account is dfeler99@gmail.com Thank you, Daniel
wolstech Posted July 1, 2022 Posted July 1, 2022 We haven't had a license for cPanel in almost a year at this point. Please see the news section for details. We're in the process of replacing cPanel with Plesk, but that process has been very slow going. Tommy users with existing accounts who are donors are currently on the new Plesk-based system, but it's missing a lot of features at the moment. We're currently working to develop account creation code so donors without an account can get the opportunity to create one (the code needed to allow this is still being developed). The new platform is not yet available to non-donors, and won't be until all donors have been moved. If you need to administer your existing website in the meantime, please use SFTP to access your files. For databases, you'll need to upload phpmyadmin to your account and access that to manage them. In addition, full account backups made in July of 2021 when the incident occurred can be downloaded from https://heliohost.org/backup/
HelioHost Posted July 1, 2022 Author Posted July 1, 2022 Since I already had an account on Tommy and have donated in the past, have I been migrated to Plesk. I appreciate the help. On Thu, Jun 30, 2022 at 8:09 PM HelioHost Support wrote: > > We haven't had a license for cPanel in almost a year at this > point. Please see the news section for details. > > > > We're in the process of replacing cPanel with Plesk, but that > process has been very slow going. Tommy users with existing accounts who > are donors are currently on the new Plesk-based system, but it's missing a > lot of features at the moment. We're currently working to develop account > creation code so donors without an account can get the opportunity to > create one (the code needed to allow this is still being developed). The > new platform is not yet available to non-donors, and won't be until all > donors have been moved. > > > > If you need to administer your existing website in the meantime, > please use SFTP to access your files. For databases, you'll need to upload > phpmyadmin to your account and access that to manage them. In addition, > full account backups made in July of 2021 when the incident occurred can be > downloaded from https://heliohost.org/backup/ > > > > > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=53435 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > > -- Create your own email signature ?
wolstech Posted July 1, 2022 Posted July 1, 2022 What was the donation transaction ID and the date of the donation? Please keep in mind that only donations made after July 16, 2020 are eligible to move. If your donation is older than that, you would need to donate again. As of now, our system says you're a free user, which means either you donated too long ago, or your donation was made under a different email address than your Tommy account (we can fix that if that's the case, but we need the information above to find the donation). https://www.heliohost.org/eta/?u=dfeler Note that the "0 per day" on that page is due to us being stopped while waiting for the account creation code, but since you already have an account, that wouldn't affect you.
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