HelioHost Posted April 20, 2022 Posted April 20, 2022 Username: perchoir, Server: Johnny, Main domain: perchoir.heliohost.orgHi, My website (domaineduperchoir.com) has been down for a while, and I can?t access the control panel, it just times out. What is going on ? It?s especially important for me to be online at this time of year, Greg -- Domaine du Perchoir http://www.domaineduperchoir.com 593, chemin des Pr?s Ouest Rimouski (QC) G5N 1X9 (418) 725-5611 T?l?chargez mes romans ! iStore : https://itunes.apple.com/fr/author/greg-thorez/id947627241?mt=11 Google Play : https://play.google.com/store/books/author?id=Greg+Thorez Kindle : https://www.amazon.ca/terroristes-French-Greg-Thorez-ebook/dp/B01F4HBEF8 Aussi disponibles dans certaines librairies
Krydos Posted April 20, 2022 Posted April 20, 2022 Unfortunately we were forced to take Johnny offline. You can read the news post at: https://www.helionet.org/index/topic/52691-johnny-accounts-hacked/ Let us know if you have any further questions after reading the news.
HelioHost Posted April 20, 2022 Author Posted April 20, 2022 Ok, I?ll pay, can you make it back online or do I need to work it out myself ? Just bill me. Le mer. 20 avr. 2022 ? 17:57, HelioHost Support a ?crit : > > Unfortunately we were forced to take Johnny offline. You can read > the news post at: > > > > https://www.helionet.org/index/topic/52691-johnny-accounts-hacked/ > > > > Let us know if you have any further questions after reading the > news. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52750 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
Krydos Posted April 21, 2022 Posted April 21, 2022 The quickest way to get your website back online is to submit a username, password, and pay $4 through paypal with this link: https://www.heliohost.org/vps/username/?mem=1&cpu=2&hdd=50&os=ubuntu20&sub=1month We'll install the Hestia control panel, restore your backup, move both of your domains over, and get your website back online as quickly as possible. Sorry for the downtime.
HelioHost Posted April 21, 2022 Author Posted April 21, 2022 Ok, I did it, but then nothing happened after paiement. I did it again, so I ended up paying twice. Can you confirm that it?s going to be ok now and cancel 2nd paiement ? Le jeu. 21 avr. 2022 ? 00:32, HelioHost Support a ?crit : > > The quickest way to get your website back online is to submit a > username, password, and pay $4 through paypal with this link: > > > > > https://www.heliohost.org/vps/username/?mem=1&cpu=2&hdd=50&os=ubuntu20&sub=1month > > > > We'll install the Hestia control panel, restore your backup, move > both of your domains over, and get your website back online as quickly as > possible. Sorry for the downtime. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52750 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
Krydos Posted April 21, 2022 Posted April 21, 2022 Yes, I see both payments in the system. It looks like you already canceled the second one so I issued a full refund for the canceled subscription. I am building your VPS now. You'll receive another email once it's done.
Krydos Posted April 21, 2022 Posted April 21, 2022 Alright, I created your VPS, installed Hestia, restored your Johnny backup, moved your domains over to the VPS, and your domains are now back online. https://perchoir.heliohost.org/ and https://domaineduperchoir.com/ Please be aware that since your Johnny account was hacked phishing content and other illegal files were uploaded to your account. Therefore I restored an older backup from before the account was hacked. If you have changed any files since the backup please let us know and as long as it is only a few files we can access your hacked Johnny account to recover the newest version of the files. Since we have to inspect each file for malicious code injection, etc. it's not feasible for us to check thousands of files by hand, but as long as it's just a few files it's not a problem. Also be aware that you may have received an email from Hestia that has an incorrect password in it. That was a temporary password and it has been changed to the password you chose while signing up for the VPS. Let us know if you have any other questions.
HelioHost Posted April 21, 2022 Author Posted April 21, 2022 Here are the files that are from an old version from what I can see : tarifs.html tarifs_en.html There are other things too, like pictures and stuff but Ill fix them myself, don?t worry. Le jeu. 21 avr. 2022 ? 18:06, HelioHost Support a ?crit : > > Alright, I created your VPS, installed Hestia, restored your > Johnny backup, moved your domains over to the VPS, and your domains are now > back online. https://perchoir.heliohost.org/ and > https://domaineduperchoir.com/ > > > > Please be aware that since your Johnny account was hacked phishing > content and other illegal files were uploaded to your account. Therefore I > restored an older backup from before the account was hacked. If you have > changed any files since the backup please let us know and as long as it is > only a few files we can access your hacked Johnny account to recover the > newest version of the files. Since we have to inspect each file for > malicious code injection, etc. it's not feasible for us to check thousands > of files by hand, but as long as it's just a few files it's not a problem. > > > > Also be aware that you may have received an email from Hestia that > has an incorrect password in it. That was a temporary password and it has > been changed to the password you chose while signing up for the VPS. > > > > Let us know if you have any other questions. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52750 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
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