[HH#905022] Re: CPanel Licenses Revoked

[HelioHost]

Username: sannan, Server: Johnny, Main domain: botlivon.heliohost.us

This is so sad to hear and so cruel of cPanel. My site wasn't that
important and I will move it somewhere else but the way that the people at
cPanel act is completely unacceptable. You guys should file a lawsuit
against them as charging for $17K all of a sudden is stupid and they
shouldn't behave like this as you guys have been faithful cPanel clients
for a long while. I think you guys switching to Plesk would teach them a
good lesson and they might become faithful again.

I am in full support of HelioHost.

On Mon, 26 Jul 2021 at 18:10, HelioHost wrote:

> [image: HelioHost | Community powered free hosting for everyone.]
> CPanel Licenses Revoked
>
> Hey sannan,
>
> You're receiving this email because you have an active account on the
> Ricky server.
>
> A few days ago, with absolutely no prior warning, cPanel unexpectedly
> revoked all of our licenses, and are now trying to charge us over $17,000
> per year to renew them. Obviously since we're a non-profit funded by
> donations we don't have anywhere near that kind of money to pay their
> ransom.
>
> We've been a faithful cPanel license holder since 2005, and over the past
> 16 years we haven't had any issues with them at all until today. Our
> servers are all inexorably intertwined with cPanel/WHM and all the
> customizations and systems we've written over the years are worthless
> without cPanel.
>
> If you try to log in to cPanel it will give you errors and not let you log
> in, but we've managed to create full backups for everyone. If you click the
> download backup link below it will allow you to save a compressed file that
> contains all of your files, databases, emails, and all of your cPanel
> settings. If you need help extracting the information you're looking for
> from the backup please let us know by replying to this email or posting on
> our support forums at https://www.helionet.org/
>
> Don't worry though, we have already signed an even better contract with an
> even better control panel. We will be taking your server offline soon to
> rebuild it using Plesk instead of cPanel. We've never set up a Plesk server
> before so it may take a couple of weeks to get it all ready to go. Once
> it's ready we will attempt to restore the full cPanel backups onto the new
> Plesk control panel.
>
> In the meantime your site will be offline until we can finish the rebuild
> though. If you need to keep your website online during the rebuild the only
> kind of hosting we can offer without cPanel licenses is our VPS service. A
> month of the basic Mercury VPS plan only costs $4, and we hope that we can
> have your server back online in less than a month.
>
> By default, all the VPS plans only come with a bare Ubuntu 20 operating
> system and root SSH access. If you're not very familiar with SSH we can
> also install a free control panel called Hestia for you which comes with a
> script that should be able to import your full cPanel backup file into the
> VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you
> would like Hestia installed too please reply to this email or post on our
> support forum to request it. You can also request it by replying after you
> receive your SSH login credentials.
>
> We're truly sorry that we won't be able to provide free hosting for a
> while, and it's really terrible that we weren't able to even give any
> advance notice to our users, but like we said it was completely unexpected
> that cPanel did this to us. If you have any questions of comments we would
> love to hear from you. You can simply reply to this email, and it will be
> posted for our volunteers and community to respond to. Thanks for being a
> HelioHost user.
> Download Backup
> [image: Twitter] [image: Facebook]
> [image: Phone Number]
> <+1-802-884-3546> [image: Support Forum] [image:
> Email]
> ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe
>
>

[Krydos]

Thanks for being so understanding. After we get everything rebuilt let us know and we can host your website again.