esn024 Posted July 15, 2021 Posted July 15, 2021 17 hours ago, quataofr2 said: How can I backup my database? I would like to know this as well. Although it's not the end of the world for me because I had manually made a .sql backup 2 days ago. (the server was giving me errors even back then, and I had to retry it 6-7 times before it would make a proper one).
wolstech Posted July 15, 2021 Posted July 15, 2021 (edited) We're going to back the accounts up as we rebuild the servers with plesk based on the earlier announcement. If you need a backup sooner, you could upload phpmyadmin via ftp and use that to access and export your databases. Edited July 15, 2021 by wolstech Clarify
thorast Posted July 16, 2021 Posted July 16, 2021 Can you send me my credentials?, i not connect via FYP amd forgive my data. How many time for back the accounts up?
jnorden Posted July 16, 2021 Posted July 16, 2021 On 7/14/2021 at 6:44 PM, dalrae said: Why do you think this happened? The answer, to me anyway, is quite obvious. When you get in bed with a closed-source company like cpanel, they've got you by the nads. You've forfeited your freedom and are dependent on their good will, which can evaporate at any time. This is **EXACTLY WHY** RMS developed the GNU license and the concept of free (as in freedom, not beer) software. It amazes me that so many people are so critical of RMS and his beliefs despite the fact that they have been validated over and over and over again for the past 40+ years. -Jeff
Krydos Posted July 16, 2021 Posted July 16, 2021 15 hours ago, thorast said: Can you send me my credentials?, i not connect via FYP amd forgive my data. Your credentials are the same as cpanel. Username: all lowercase, not an email address Password: same as cpanel Host: <your servername>.heliohost.org Port: 1373 if you're on Ricky or Johnny, 1342 if you're on Tommy Protocol: SFTP Logon type: Normal 15 hours ago, thorast said: How many time for back the accounts up? Creating full backups is the top priority right now. If you can't figure out how to connect to SFTP you can just wait for the backups to be posted. Tommy will be backed up first, then Ricky, and then Johnny. It may take a couple days for each server to complete.
balloons Posted July 17, 2021 Posted July 17, 2021 Many users have reported to Discord that their emails are not available. This will not work until the Plesk build is complete. If you were using email in your custom domain, you should consider moving it to another server, even temporarily. (Of course you can make it work on a VPS, but you need to install the mail app) Emails for username@sub.heliohost.org and username@sub.heliohost.us will be unavailable for some time.
Krydos Posted July 17, 2021 Posted July 17, 2021 Another solution to the email problem is you could signup for a free account at an external mail service such as the free plan at Zoho https://mail.zoho.com/orgsignup.do and then they will give you the MX records to set. If you use an external dns provider like Cloudflare you can then edit your MX records to be what your mail provider gives you.
nmbayu Posted July 17, 2021 Posted July 17, 2021 Okay, I'll wait my web "nmbayu76.eu.org" on plesk panel on tommy server is activated, I hope run smoothly with that, oh ya my storage on tommy server is 2GB please don't forget, thanks username : nmbayu76 server : Tommy web: nmbayu76.eu.org
balloons Posted July 18, 2021 Posted July 18, 2021 6 hours ago, nmbayu said: Okay, I'll wait my web "nmbayu76.eu.org" on plesk panel on tommy server is activated, I hope run smoothly with that, oh ya my storage on tommy server is 2GB please don't forget, thanks username : nmbayu76 server : Tommy web: nmbayu76.eu.org No, HelioHost's shared servers (including the Tommy server) are still working. (Although cPanel is lost) https://wiki.helionet.org/misc/server-statushttp://heliohost.grd.net.pl/monitor/ The web will still work because you are using nmbayu76.eu.org in the main domain. $ dig nmbayu76.eu.org ;; ANSWER SECTION: nmbayu76.eu.org. 180 IN A 185.215.234.1 nmbayu76.eu.org. 180 IN A 185.215.235.1 nmbayu76.eu.org references a different server. Check EU.org and the name server service you are using. Also, please do not comment on support information. The administrator may skip the confirmation. It should be posted in the right place (You post a lot, so I think you're used to it. But...) : https://www.helionet.org/index/forum/45-customer-service/
nmbayu Posted July 18, 2021 Posted July 18, 2021 3 hours ago, balloons said: No, HelioHost's shared servers (including the Tommy server) are still working. (Although cPanel is lost) https://wiki.helionet.org/misc/server-statushttp://heliohost.grd.net.pl/monitor/ The web will still work because you are using nmbayu76.eu.org in the main domain. $ dig nmbayu76.eu.org ;; ANSWER SECTION: nmbayu76.eu.org. 180 IN A 185.215.234.1 nmbayu76.eu.org. 180 IN A 185.215.235.1 nmbayu76.eu.org references a different server. Check EU.org and the name server service you are using. Also, please do not comment on support information. The administrator may skip the confirmation. It should be posted in the right place (You post a lot, so I think you're used to it. But...) : https://www.helionet.org/index/forum/45-customer-service/ Sorry I using arvancloud CDN 2
balloons Posted July 18, 2021 Posted July 18, 2021 Arvancloud was originally an Iranian service and may have been rejected at the US level. Please check the terms of use just in case: https://wiki.helionet.org/hosting/terms
Scott H Posted July 18, 2021 Posted July 18, 2021 Is there a method of retrieving the schema of the postgres database?
Krydos Posted July 18, 2021 Posted July 18, 2021 38 minutes ago, Scott H said: Is there a method of retrieving the schema of the postgres database? The full backups will include the schema as well as all the data.
david10 Posted July 18, 2021 Posted July 18, 2021 Hola, tengo una duda, ¿ya no podemos acceder a los archivos de nuestro sitio web en cpanel desde ninguna parte?, entonces, nuestro sitio web quedará por ahí sin poder quitarlo?. Quedo atento a la respuesta.
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