psurbey Posted January 22, 2021 Posted January 22, 2021 My account was suspended. I went through all the documents to find out why and could not find one that applies to my account. Can you tell me why mine was suspended? The only thing I could think of was that I run a cron once a day. Would that susepend my account? It has been running for a week though?ThanksMy detailsa. your HelioHost username: pausur03b. the server your account is on: tommyc. your HelioHost main domain: learning4life.heliohost.usThanksPaul
Flaze Posted January 22, 2021 Posted January 22, 2021 Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.
psurbey Posted January 22, 2021 Author Posted January 22, 2021 Thank you flI have no traffic on my site at the moment and no users. I have been working on setting it up as a educational site so I am developing courses. I have it running a cron 2 times a day at 7:00 am and 7:00 pm according to my email notifications. If I run one a day will it suspend my service again? What time zone is the server in? If it is running at a high time then that would explain it. I was testing it out and setting it up but a VPS would work fine. I was checking into it but could not figure out how to pay for it due to the fact that I live in Thailand and it is almost impossible to send a payment without some huge cost involved. How can I pay for it?ThanksPaul
wolstech Posted January 22, 2021 Posted January 22, 2021 Krydos might be able to help identify the cause of the load. As for VPS payment, if you can't use PayPal, we can also accept skrill or even cryptocurrency.
OnEnemy Posted January 22, 2021 Posted January 22, 2021 Looks like Moodle is the new WordPress. Its getting more and more popular too. Isnt it weird how popular software happens to be the worst when it comes to load? 1
psurbey Posted January 22, 2021 Author Posted January 22, 2021 Hey JenovaI don't know how popular it is but it wasn't easy to install that is for sure! I cut down the cron job to one a day. I don't have a visa, cryptocurrency just hard cash. I will see about using a friends visa and make a payment for six months and upgrade to a VPS. Tried to make a payment to Gofundme and it went to a blank screen with nothing loading. Not my luck today.Thanks for the support. Hopefully my account will not be suspended soon.Paul
wolstech Posted January 22, 2021 Posted January 22, 2021 Looks like Moodle is the new WordPress. Its getting more and more popular too. Isnt it weird how popular software happens to be the worst when it comes to load?It makes sense. The more popular it becomes, the more crap they shove in to keep the userbase growing, and the more sloppy the code becomes as they rush those features out the door to meet demand. Moodle has always been a mess honestly, but it's gotten worse lately.
Krydos Posted January 22, 2021 Posted January 22, 2021 If you can't make the payment via gofundme that's fine. You can pay using paypal or skrill or crypto. Whatever works best for you. Over the past 24 hours here is where your memory usage has come from: 43.92% /opt/cpanel/ea-php73/root/usr/bin/php-cgi 18.50% php /home/pausur03/public_html/admin/cli/cron.php (Jan 21, 19:04:36 Adhoc task: 1 coretaskcourse_backup_task) 12.98% php /home/pausur03/public_html/admin/cli/cron.php (Jan 21, 19:01:01 Scheduled task: coretaskh5p_get_content_types_task) 7.93% cpaneld - serving 119.76.4.156 4.80% php /home/pausur03/public_html/admin/cli/cron.php (Jan 21, 19:04:32 Waiting for next scheduled task) 4.57% php /home/pausur03/public_html/admin/cli/cron.php (Jan 21, 19:09:27 Adhoc task: 2 coretaskcourse_backup_task) 2.74% php /home/pausur03/public_html/admin/cli/cron.php (Jan 21, 19:00:31 Scheduled task: coretaskregistration_cron_task) 0.93% /usr/local/cpanel/3rdparty/bin/php -d auto_prepend_file=none -d auto_append_file=none /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/index.live.php 593535e24dfe1e50427d2f23843a80e6 0.91% cpaneld - serving 65.19.143.5 0.87% /usr/local/cpanel/cpanel ./frontend/paper_lantern/softaculous/index.live.php The cron is causing quite a bit of memory usage, but not as much as php itself.
psurbey Posted January 23, 2021 Author Posted January 23, 2021 The cron as doing a backup and an adhoc task. I cut it down to once a day.I don't know what this is? How can I fix this? 43.92% /opt/cpanel/ea-php73/root/usr/bin/php-cgi Paul
Krydos Posted January 29, 2021 Posted January 29, 2021 That's how any php script looks like to the load meter. Moodle is written in php so it's most likely that. If you have several php applications you can differentiate them in the load meter by setting them to use different php versions. For instance, moodle could use php 7.3 and wordpress could use php 7.2. Then you could tell which one was causing more load between the two.
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