[Solved] Account suspended: hippo

[badrihippo]

Hi,

My account got suspended about 45 minutes ago. I'm not sure why, because I had reasonable free space and there wasn't inordinate load. Could you give me some more info on what happened?

 

By the way, I also have a VPS, so I'm not sure if there's a connection there. If it's a load problem I could move stuff over to the VPS I guess (I haven't had time to move things over yet, so doing it slowly).

 

Thanks,
Hippo

[badrihippo]

We sent out a bunch of emails today relating to a webinar we're currently running (to people who'd already registered). I'm not sure if that's the reason?

[wolstech]

Bingo. Sending too many emails. The limit is 50/day.

 

I'd recommend you use the VPS for that since you have one.

[badrihippo]

Okay, that makes sense! I had actually forgotten about the email limit.

 

My account still seems to be blocked, so could you unblock it, please? I'll move my email setup over as soon as that's done. (I've been procrastinating on that for a while, so I guess this is a wake-up call )

Edited January 17, 2021 by badrihippo

[Luigi123]

Unsuspended.

 

You are free to move your stuff over to VPS and if you have any questions, please let us know!

[wolstech]

It resuspended itself...we’ll need to wait for the mail counter to reset at midnight UTC to unsuspend this.

[badrihippo]

Oh well...another few hours doesn't matter I guess ¯\_(ツ)_/¯

 

[wolstech]

Unsuspended.

[badrihippo]

So I took advantage of the downtime to set up email on the VPS right away. All set up now. Thanks again!