[Solved] Archived Account

[edrick]

Hi Admin,

 

Could you please unarchive my account?

Username: edrick

[Flaze]

This support request is being escalated to our root admins.

[Krydos]

It looks like you already have an account called edrick2 on Tommy. Users are only allowed to have 1 active account at a time. Would you like me to suspend your Tommy account and unarchive your Johnny account?

[edrick]

No, but my domain has expired and I want to get heliohost subdomain again. how to do it?

[OnEnemy]

No, but my domain has expired and I want to get heliohost subdomain again. how to do it?

We no longer allow .heliohost.org subdomains, but instead have .heliohost.us subdomains.

 

You can do the changes here:

 

http://www.heliohost.org/scripts/domain.php

 

It may take a few hours to see any changes.

[wolstech]

If he had a .org previously and can prove he had it, he can get it back, though we'll need to set it for him.

 

Be aware that the change domain script sometimes fails on the .us subdomains. If that happens let us know and we can change it for you manually.