Email spam

[royezeduz]

When I send emails from the website email system, gmail falls into spam.

[wolstech]

This is normal. Our service is widely used for phishing, so most email providers with a strong filter (like Gmail), will mark any mail from our servers as spam unless you "Not Spam" them first to tell Gmail to keep them. While we try to remove abuse promptly and keep our servers unblocked where possible, it doesn't always go perfectly.

 

You can reduce the chances of this with tools like mail-tester, but even then its no guarantee. Even our donor invites for Tommy usually go to spam on Gmail!

 

Buying a dedicated IP can help with this since you won't share the server IP anymore (and thus won't lose mail in the event we get blacklisted when a phisher decides to send his phishing email using our server, which happens quite a bit on Johnny especially), but that's also not a sure-fire way to get mail into mailboxes.

[Krydos]

Try sending an email to https://www.mail-tester.com/ Post the report here if you don't get a perfect 10/10 and we can help you get any issues fixed.