kamlesh Posted November 18, 2020 Posted November 18, 2020 (edited) my username : kamlesh i cant reset my passwordi tried by both method cpanel and direct heliohost reset passwordbut both not working cpanel shows:'The system failed to reset your account’s password. Additional information may exist in the server error log. Contact your server administrator or hosting provider' cant reset password help me Edited November 18, 2020 by kamlesh
Luigi123 Posted November 18, 2020 Posted November 18, 2020 Maybe try using this link:https://johnny.heliohost.org:2083/resetpass?start=1 And then after that, please login using this link below and if that didn’t work out, let me know and I’ll get the teams to look into this for you. https://johnny.heliohost.org:2083/
wolstech Posted November 18, 2020 Posted November 18, 2020 He tried those already from his post...the admin tools failed as well. I forced it to change in WHM. Please check the email account associated with the account for an email containing your new password.
Krydos Posted November 18, 2020 Posted November 18, 2020 And as usual, the reason https://www.heliohost.org/reset/ didn't work is because the password was terrible '{"metadata":{"command":"passwd","version":1,"reason":"Sorry, the password may not contain the username for security reasons.","result":0}}' 1
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