addam Posted November 13, 2020 Share Posted November 13, 2020 username: addamserver: tommydomain: emu.heliohost.org My account has been suspended just now. I believe it is because I sent a response to a group mail from my friends, which means 80 recipients. The mail included a link to our planned videocall. If that is the reason, please, re-enable my account. I'll make sure to use other accounts than this one to send group mail. Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 13, 2020 Share Posted November 13, 2020 Yes, it was for sending too many emails. The limit is 50 per day which is more than enough for most people with normal use. If you need to send more than that you need to contact us first and provide some additional information for us to verify that you aren't sending spam before you can be whitelisted for a higher limit. Unsuspended. Quote Link to comment Share on other sites More sharing options...
addam Posted November 13, 2020 Author Share Posted November 13, 2020 Thank you!The limit is perfectly OK for me. I'll just keep it on mind. Quote Link to comment Share on other sites More sharing options...
addam Posted November 14, 2020 Author Share Posted November 14, 2020 The account still shows as suspended and I cannot login -- neither to http://heliohost.org/login nor to IMAP. How long does the re-activation normally take? Quote Link to comment Share on other sites More sharing options...
wolstech Posted November 14, 2020 Share Posted November 14, 2020 It didn't unsuspend because the mail counter hadn't reset when you first asked, try it now. Quote Link to comment Share on other sites More sharing options...
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