seintitus Posted October 30, 2020 Share Posted October 30, 2020 Hello I have just started building my new site and today all of a sudden I get an account suspended error. My username is tchesoen, server:tommy. I don't understand why my account was suspended since I believe I have not violated any terms and conditions. Kindly assist me reinstate my account. I love heliohost! Quote Link to comment Share on other sites More sharing options...
seintitus Posted October 30, 2020 Author Share Posted October 30, 2020 HelioHost username: tchesoenServer: TommyHelioHost main domain: http://cyclos.za.org/ I just got an error message that my account is suspended but I don't understand why? Please give me some insights. Quote Link to comment Share on other sites More sharing options...
Krydos Posted October 30, 2020 Share Posted October 30, 2020 Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS. Quote Link to comment Share on other sites More sharing options...
Krydos Posted October 30, 2020 Share Posted October 30, 2020 Here is what your load looks like for the last week You can find the graph yourself at https://tommy.heliohost.org:2083/frontend/paper_lantern/load/index.live.php Please check it frequently. If you get to 100 you have a high chance of being suspended. Quote Link to comment Share on other sites More sharing options...
seintitus Posted October 31, 2020 Author Share Posted October 31, 2020 Hello. I tried to install the plugin you had suggested "simply static" but it's seems that it's not working anymore with wordpress update 5.5.1. Now my account is suspended again. Would you kindly unsuspend my account so that I can completely uninstall the wordpress theme because it seems to me that it's not working well with free hosting? Quote Link to comment Share on other sites More sharing options...
seintitus Posted October 31, 2020 Author Share Posted October 31, 2020 I am running a wordpress theme on my account and it seems to be weighing load on server and thus resulting to my account being suspended. Yesterday you suggested that I try simply static plugin but it's not working. Would you kindly unsuspend my account so that I completely uninstall wordpress theme from my website? My username is: tchesoen , server: tommy and main domain: cyclos.za.org Quote Link to comment Share on other sites More sharing options...
wolstech Posted October 31, 2020 Share Posted October 31, 2020 High WP load as expected. Please remove WP as soon as possible. Unsuspended. Quote Link to comment Share on other sites More sharing options...
wolstech Posted October 31, 2020 Share Posted October 31, 2020 WP never works well on free hosting. Other hosts won't suspend you, but they have fixed limits on resource use instead. On those hosts, WP simply doesn't work right much of the time (usually it'll do things like time out, or run out of memory, or hit an inode limit). Because our aim is to give users flexibility in using the available resources, we don't use a fixed limit like that. Krydos can explain it in detail since he built it, but the basic way our system works is that accounts can use as many resources as needed as long as the server is performing well. However, if the server starts to bogs down, users get suspended starting with the highest load account first. Accounts keep getting suspended until performance recovers. WP just happens to be extremely RAM and CPU hungry, so it's an easy way get an account put near the top of the high load list (and consequently closer to the front of the line for suspension in the event of a load spike or other performance drop).. Quote Link to comment Share on other sites More sharing options...
Krydos Posted October 31, 2020 Share Posted October 31, 2020 I tried to install the plugin you had suggested "simply static" but it's seems that it's not working anymore with wordpress update 5.5.1.Ahhh, yeah you're right https://wordpress.org/plugins/simply-static/ It says it's been tested up to 4.9.16. I might have to see if I can find another similar plugin that works with the latest version of wordpress. Thanks for the feedback. Quote Link to comment Share on other sites More sharing options...
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