[Solved] Trying to get email to work for my custom domain

[jpl2]

Hi,

 

I have a custom domain hosted on tommy (imediaearth.com) and I am trying to create a couple new email addresses for it that can actually receive email. I can send email from them but if I try to send email to them it doesn't work (like from gmail). Maybe a DNS problem? I have an MX record which was configured to point imediearth.com. The webpage works for the domain (albeit it is a place holder page currently)

 

Any help would be appreciated.

[Krydos]

It looks like everything is set up correctly. Your NS records are right, your A record is right, and your MX record is correct as well. If you added the domain to your account recently it may just be a matter of waiting patiently for it to start working. How long has it been since you added the domain?

[jpl2]

It's been years and it used to work. However several things have happened with HelioHost since then. Tommy crashed and burned, for instance. Not sure what affect that might have had, if any. There have been some major looking changes to the interface, again though, not sure what affect that would have, if any.

Edited October 28, 2020 by jpl2

[wolstech]

The domain imediaearth.com is stuck in limbo...it's half-added. It shows in the admin tools as being on your account, but not in WHM. It also didn't appear under addons or aliases in the user cPanel, yet had DNS records that Krydos found. Reparking yielded:

Park::park failed: (XID shmkf9) A DNS entry for “imediaearth.com” already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed.

The domain imediaearth.com has been cleaned up, and re-parked on your Tommy account. Give it an hour or so, and the queued page should go away and mail should start working.

[wolstech]

I just sent a test email from Gmail to jpl [ @ ] imediaearth.com and can confirm that the message was received successfully.

[jpl2]

Great thanks!