Is something up with FTP?

[trenten]

This might be fixed by tomorrow morning, but if not I figured I'd post this here encase there is an issue.

 

About 30 minutes ago, all FTP access just quit working.

 

Here's what I get in FileZilla.

 

 

 

And when I check active FTP connections in cPanel I get this.

[wolstech]

FTP issues are usually load related. You said it happened right around the time registrations opened so the server is probably busy setting up new accounts...

[Krydos]

I checked your IP and you're not blocked in the firewall, and I checked Tommy's SFTP and was able to connect just fine. Let us know if you're still having issues. I checked the logs and Tommy had a small load spike around 00:03:00 due to creating new accounts which seems to line up with when your FTP connection timed out.

[trenten]

I checked your IP and you're not blocked in the firewall, and I checked Tommy's SFTP and was able to connect just fine. Let us know if you're still having issues. I checked the logs and Tommy had a small load spike around 00:03:00 due to creating new accounts which seems to line up with when your FTP connection timed out.

 

I just tried multiple times and I still don't have working ftp access.

 

Here is what I get when trying in FileZilla (nothing regarding the login has changed, it's the same one I've been using)

 

 

And the FTP connections in cPanel:

 

 

After checking the FTP connection log using the cPanel file manager, This was the last successful connection I had last night.

I was uploading a test page and the css file, and the upload timed out in the middle of the transfer and it uploaded a blank page over the existing one.

I had to open the cPanel file manager to upload the correct one and that was the last time the FTP worked.

 

FTP log

 

Fri Oct 23 22:32:32 2020 0 -------------- 1717 /home/trenten/public_html/files/boot.css a _ i r trenten ftp 1 * c
Fri Oct 23 22:32:35 2020 0 -------------- 979 /home/trenten/public_html/files/informationStyle.css a _ i r trenten ftp 1 * c
Fri Oct 23 22:32:35 2020 0 -------------- 19429 /home/trenten/public_html/files/generalStyle.css a _ i r trenten ftp 1 * c
Fri Oct 23 22:32:36 2020 1 -------------- 69597 /home/trenten/public_html/files/jquery-3.js a _ i r trenten ftp 1 * c
Fri Oct 23 22:33:27 2020 0 -------------- 9136 /home/trenten/public_html/testPage.htm a _ i r trenten ftp 1 * c
 

 

 

I also can't connect using the FTP account for the subdomain which has a different username and password or even using an FTP app on my phone. They all time out.

 

Really could use some help getting this working again.

[wolstech]

What settings are you using? The correct settings are below. Please keep in mind that we don't support FTP over TLS (though it's known to sometimes work randomly), so if you're using that, it's probably why you're experiencing issues. If you're unable to use SFTP, please use "plain" (unencrypted) FTP on port 21 instead.

SFTP host: tommy.heliohost.org
SFTP port: 1342
SFTP protocol: SFTP
SFTP logon type: Normal
SFTP Username: trenten
SFTP password: <same as cpanel>

[trenten]

 

What settings are you using? The correct settings are below. Please keep in mind that we don't support FTP over TLS (though it's known to sometimes work randomly), so if you're using that, it's probably why you're experiencing issues. If you're unable to use SFTP, please use "plain" (unencrypted) FTP on port 21 instead.

SFTP host: tommy.heliohost.org
SFTP port: 1342
SFTP protocol: SFTP
SFTP logon type: Normal
SFTP Username: trenten
SFTP password: <same as cpanel>

 

Thanks.

 

I was able to get both the unencrypted FTP and the SFTP to work on either domain trenten.heliohost.org or tommy.heliohost.org.

 

Here was the original FTP connection I was using that has worked for months (Using TLS if available): NOT WORKING

 

 

Unencrypted Plain FTP: Working

 

 

And SFTP: Working

 

 

I believe the SFTP would be the best one to use over the unencrypted option.

 

Any idea why it worked flawlessly for months using TLS until now?

[wolstech]

No idea what causes it to happen, but it seems to happen to most users after a while, and this exact scenario is the reason we don't support FTP over TLS.

[Krydos]

Tommy updated his ssl certificate just a few days ago. Maybe your Filezilla doesn't like the new certificate after using the old one for the last several months? For what it's worth I can connect to Tommy with FTPS just fine.

[trenten]

Tommy updated his ssl certificate just a few days ago. Maybe your Filezilla doesn't like the new certificate after using the old one for the last several months? For what it's worth I can connect to Tommy with FTPS just fine.

I had thought of that and deleted all the trusted certificates in the Filezilla xml file in the app data directory. It just asked me to trust the certificate again and timed out.

 

But that explains why it was asking me to trust it again.

[Krydos]

Does FTPS work for you if you connect to the host tommy.heliohost.org instead of your main domain?

[trenten]

Does FTPS work for you if you connect to the host tommy.heliohost.org instead of your main domain?

 

Out of all the FTP, and SFTP connections I listed above that work, I can freely swap the domain names between [trenten / tommy].heliohost.org and it will work.

It's only the FTP using TLS that doesn't work using either domain now.

I'm using unencrypted FTP now, because when I upload something using SFTP, it makes the webpage time out for the next minute.