HelioHost Posted October 1, 2020 Posted October 1, 2020 Username: cktrack, Server: Johnny, Main domain: cktrack.heliohost.org Hi, I signed up for an account on the test server because there was no availability on your prod server. How can I go about migrating my site over to the prod server? And how long would that take? Thanks, David account: cktrack
Krydos Posted October 1, 2020 Posted October 1, 2020 There's 2 ways to move your account to Tommy. Option #1 Move for free:1. You have to backup your account https://johnny.heliohost.org:2083/frontend/paper_lantern/backup/index.html2. Delete your account http://www.heliohost.org/classic/support/scripts/delete3. Resignup for Tommy https://www.heliohost.org/signup/4. Restore your backup. Obviously step 3 can take a while. You need to at least wait until midnight UTC when free Tommy signups open, and then hope you're fast enough to get a free account. They usually fill in 10 seconds or less each day on Tommy. If you miss the window you have to wait until the next day. Some people have to try for several days in a row to get a free account. Personally I had to stay up until 2am for three nights in a row to get my production account because I wasn't fast enough the first two days. Option #2 Donate to move:1. Donate $1 USD or more with any of the methods listed at https://www.heliohost.org/donate/2. Reply to this email with your transaction ID.3. An admin will move your account for you and you don't have to delete and resignup.
HelioHost Posted October 2, 2020 Author Posted October 2, 2020 Thanks! I just donated $20 to Heliohost (Transaction ID: 21G59256TW619863S) Please move my account to your prod server! Let me know if there's going t=o be any interruption when it's moved over. Thanks for everything you do! David > On October 1, 2020 at 5:17 PM Heliohost Support w=rote:> > > There's 2 ways to move your account to Tommy.> =C2=A0> Option #1 Move for free:> 1. You have to backup your account https://johnny.heliohost.org:2083/fron=tend/paper_lantern/backup/index.html> 2. Delete your account http://www.heliohost.org/classic/support/scripts/d=elete> 3. Resignup for Tommy https://www.heliohost.org/signup/> 4. Restore your backup.> =C2=A0> Obviously step 3 can take a while. You need to at least wait until midnig=ht UTC when free Tommy signups open, and then hope you're fast enough to ge=t a free account. They usually fill in 10 seconds or less each day on Tommy=. If you miss the window you have to wait until the next day. Some people h=ave to try for several days in a row to get a free account. Personally I ha=d to stay up until 2am for three nights in a row to get my production accou=nt because I wasn't fast enough the first two days.> =C2=A0> Option #2 Donate to move:> 1. Donate $1 USD or more with any of the methods listed at https://www.he=liohost.org/donate/> 2. Reply to this email with your transaction ID.> 3. An admin will move your account for you and you don't have to delete a=nd resignup.> > > You may view the status of your ticket by visiting:> > https://www.helionet.org/index/index.php?showtopic=3D41227> > Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>
Krydos Posted October 2, 2020 Posted October 2, 2020 You're on Tommy now. You should be able to log in to cpanel immediately. The TTL of our A records is 14400 so theoretically it could take up to 4 hours for everyone in the world to start using the new Tommy IP address of your website instead of the Johnny IP address. It usually doesn't stay cached for that long though. Your website may show queued for a while too while Tommy gets your account set up. There is an apache restart scheduled for 45 minutes from now, so that should fix the queued issue. If you see the queued message after 45 minutes from receiving this email be sure to clear your browser cache or try a different browser as sometimes the queued page gets saved in your browser. I also increased your storage to the maximum 5000 MB, and you don't need to log in to cpanel to keep your account active until 2021-02-02. Let us know if there's anything else we can help with. Thanks for the donation.
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