HelioHost Posted September 6, 2020 Posted September 6, 2020 Username: ghanshya, Server: Johnny, Main domain: liwebsite.heliohost.org 157.32.18.109 is my Ip... On Sun 6 Sep, 2020, 7:51 PM Heliohost Support, wrote: > What's the blocked IP?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic@959>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
HelioHost Posted September 6, 2020 Author Posted September 6, 2020 Thanks On Sun 6 Sep, 2020, 8:18 PM Heliohost Support, wrote: > Unblocked.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic@961>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted September 6, 2020 Posted September 6, 2020 If it's not too much of a hassle, try to give the user some feedback on how to prevent this from happening in the future based on the reason column in the admin control panel before you unblock them. For instance if the reason says "failed SSH logins" that means they tried to login with the wrong SFTP username or password too many times. The rest of the reasons listed make more sense than that one.
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