[Solved] - Donor - request for moving to Tommy

[tarot]

Hello,

I made a $9 donation, Transaction ID: 8BD06609HL335701C

I would appreciate moving my account to Tommy.

Username: saltarot

Thank you

[Byron]

Did you donate using PayPal?

[tarot]

Yes

[Byron]

Please check your transaction id and make sure it's right or post the email you donated with.

[tarot]

Transaction ID is correct: 8BD06609HL335701C

Email is the same as registered for username saltarot on Heliohost.

[Byron]

This support request is being escalated to our root admin.

[Byron]

I'm not seeing anything at PayPal with that info. I'll let Krydos take a look.

[Krydos]

Did you donate to the gofundme perhaps?

[tarot]

Yes, and GoFundMe sent a confirmation email without any info about transaction ID which I could find only in my Paypal account.
The donation was made to Heliohost's Sparkie Server and no other option I found.
I cannot ask therefore anything about Tommy, as I understand.
Moreover, asking anything in exchange for a donation is embarassing.
Good luck guys, thank you.

[wolstech]

That go fund me ended long ago at this point. Since you donated to the go fund me, Krydos will need to manually verify it and send you an invite for an account

 

For others who find this, the correct place to get a tommy account is https://heliohost.org/tommy/ (it sends the invite automatically if you use that page and don't already have an account).

 

@Krydos: This seems to happen now and again, can we update the GFM to stop collecting? Perhaps put a message saying we've already purchased sparkie and future donations should go to https://heliohost.org/donate/ ?

[Krydos]

@tarot, our intention isn't to embarrass you. We just have a policy of verifying donations before we move anyone's account because in the past we've had people claim they donated when they actually hadn't to try to get services for free.

 

@wolstech, I've considered closing the gofundme down, but I don't think it's a good idea to refuse donations of any form. One of the advantages to gofundme is they do quite a bit of research on your company before they give you the "Registered nonprofit - Donations are 100% tax deductible" badge. Anyone can create a paypal account and pretend to be a non-profit, but if gofundme says we're a non-profit people can trust them because they have done the research. The last gofundme closed on it's own after a few months without any donations, and I expected this one to do the same, but people keep finding it and donating. Some of them might not even use our service, and they just found HelioHost by searching through charities on gofundme. When you create a campaign you can choose whether or not to have it be searchable, and like I said we're not going to refuse any donations no matter how big or small or where they come from so I definitely let them make it searchable. It does say that the server was purchased right at the top of the updates, and the total raised is now $200 over what we asked for.

 

My plan was to lock the sparkie fundraiser when we started our next fundraiser, and put a link to the new one so people can donate to that instead. That way we'll have one gofundme option for people who would prefer to donate that way. I've sort of put the new fundraiser on hold for a few months because of the pandemic though. We should probably get a new fundraiser going soon.

 

Anyways, I have verified the donation, and moved your account to Tommy. Thank you very much for the donation. We really appreciate it.

[wolstech]

Huh, as someone who has never used the GFM platform from the organization perspective, that's neat. TIL. Not sure how I missed the sparkie purchased message on it :-/ (something to do with posting at 6am before my coffee probably )

 

Yeah, we probably should plan on a new fundraiser at some point. Of course, who knows what the pandemic is going to look like come winter...