[Solved] Delete Duplicate Account

[tycoonlover1359]

Hi,

 

I recently managed to get a signup on Tommy server after having been on both Johnny and Ricky.

 

Since I had problems with deleting my account on Ricky (the deletion script kept giving an invalid password error despite me entering the same credentials I use on the regular Heliohost login page (with the latter page logging me in successfully)), is there any way I can have my account on Ricky deleted?
 

Additionally, is there any way I could have my new account get the username and main-domain from my old account? If not, that's perfectly fine.

 

Lastly, does it matter if my Heliohost and Helionet email does not match? I technically used two different emails to sign up, therefore making my Heliohost account not linked with a Helionet account. (The email I used to signup for Tommy is technically different from the Helionet account I use (aka, this account) for support, which I feel could make support inquiries slightly more difficult if I ever run into issue in the future.)

 

I apologize if this forum post isn't in the right category, but my first two inquiries seemed to fit the "Customer Service" category more so than the "Questions" category, so I decided to put it here.

 

Thanks!
Tycoon

 

Old Account:

Username: tycoon

Main Domain: https://tycoon.heliohost.org/

Server: Ricky

 

New Account:

Username: tycoon59

Main Domain: https://tycoon59.heliohost.org/

Server: Tommy

Edited August 4, 2020 by tycoonlover1359

[wolstech]

The delete failing might be related to this issue: https://www.helionet.org/index/topic/40633-krydos-ricky-apache-restart-stuck/ 

 

Please check your email and reply to confirm you want the account above deleted manually and I'll remove it for you. Once I do that, I can make the domain match your old account. We cannot change the username of an account though.

[wolstech]

The account tycoon has been removed and the domain of tycoon59 has been changed to http://tycoon.heliohost.org/

 

Please give it a few hours for everything to update, and if something still isn't working, please let us know.

[Krydos]

the deletion script kept giving an invalid password error despite me entering the same credentials I use on the regular Heliohost login page

The login page, and the new website in general, accept username or email. The old website, and the account deletion page only accept username. If you were using your email address as your username in this form that would explain why it didn't work.