[Solved] Suspended: Karachi

[costcowh]

Username: Karachi

Server: Tommy

Domain: Karachi.heliohost.org
Please unsuspend my account one day ago my ip address blocked and now after one day my account suspended i don't know why please restore my account as soon as possible i have long donation history to helihost

 

[yashrs]

Your account was suspended for having malware in your account.

For your safety and to protect your website from potential further corruption the account has been suspended.

We strongly recommend deleting all of your files to be sure the infection is gone, and reinstalling your files or uploading a backup that you know to be clean. If you're having trouble locating the offending files please ask and we can provide more information.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here:
http://www.clamav.net/contact

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Edited May 1, 2020 by yashrs

[costcowh]

delete my all files and folders in filemanager and also my all database is it okay?

[wolstech]

The file that flagged was the bulk email script (mlr.php), because they are almost always used to send spam. Those aren't welcome here. Please delete that and don't run those here again.

[costcowh]

i'm delete all of my files in filemanager sir now its good?

[wolstech]

That should be fine. Thank you.