[Solved] Suspended

[shuffly2]

User: shuffly

Domain: shuffly-backend.heliohost.org

 

I would like to know the reason of the suspension. Around one month ago I got my account suspended for high load on php. I was doing all the modifications required to resolve this, but I managed to put them live only on the last friday, so if it was the reason the benefits where on their way to be live.

Otherwise please let me know the reason, so I can work on resolve it.

 

Thanks

[Luigi123]

You got suspended again for causing high server load. If you know where is it coming from, do ASAP. Or, let us know and we will help you find it.

 

Unsuspended.

[shuffly2]

Hi Luigi123,

 

thanks for the response, but after one day I got suspended again. Probabily my fix is not enough to improve the situation.

Is it possible to know the reason a little bit more in the details? If it is just high site trafic, if I am consuming too much memory or CPU, or for other reasons?

 

Anyway, is it possible to be unsuspended just to download the database content?

Thanks a lot

[wolstech]

Krydos should be able to point you to the files causing the issue.

 

In the meantime, I've blocked your website with an .htaccess file and unsuspended you.

[Krydos]

High memory usage coming from php 7.2.

 

Have you considered a VPS? You may have outgrown Tommy.