HelioHost Posted January 8, 2020 Posted January 8, 2020 Username: ceomega, Server: Ricky, Main domain: clubofome.ga Dear HelioHost Support, I have the following trouble: I'd created an account attached to anusername (*adminga*) and email address (*admin@clubofome.ga*), but I had to delete this yesterday. So I haverecently created another account with a different username (*ceomega*) withthe same address; but every time I log in for the new account, it redirectsto the old one, which it hasn't removed totally yet (it seems like thisaccount wasn't been deleted: it appears "We're sorry, but we either couldnot find that account in the database, or it is not listed as active.Please contact an administrator if you feel this message is in error."). My question is: how may I remove completely my previous account (adminga)in order to use my new one (ceomega), both with the same email address? Regards, Omega DotB (account owner), 2020.
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