[Solved] Suspended: sltp

[sltp]

I didn't recieved the login account notification before account suspension.

Thanks in advance

 

username:sltp
server:johnny
main domain:?

 

[Flaze]

Your account is archived, not suspended.

 

This support request is being escalated to our root admin.

[wolstech]

Krydos will need to restore this one. I can't find the archive.

[Krydos]

I didn't recieved the login account notification before account suspension.

This is the email warning you received on 2019-11-06

Hey sltp,

 

HelioHost is happy to announce that we're going to be upgrading the Johnny server soon. You're receiving this email because you have an account on Johnny.

 

You may have seen the fundraiser that we've had going to purchase a new server named Sparkie. We're not 100% to the goal yet, but we were so excited to buy a new server that we went ahead and bought it early. Hopefully we can get it fully funded soon. Since we already have the new hardware we decided this would be a great time to upgrade Johnny. He has been our slowest and worst uptime server since he was created in 2011. Just like we upgraded Tommy recently, it's time for Johnny to be upgraded. As part of the upgrade process we need to temporarily move all the accounts off Johnny though. As a Johnny user you have a few options:

 

Do nothing. If you don't do anything your account will automatically get moved to the new Johnny located on Sparkie. It's free, it's easy, and we'll take care of everything for you. The downside is your website will be offline for at least a couple days, if not a week or more. We're unsure how long it will take to upgrade Johnny, and until the upgrade is done your account will be offline.

 

Move to Ricky or Tommy for free. If you backup your Johnny account, and delete it you can resignup on Ricky or Tommy for free at midnight UTC. Keep in mind that signups are limited per day, and they will fill quickly. Tommy usually fills within a few seconds, and Ricky will surely fill fast too since so many people will be moving off Johnny. We will increase the number of available free signups as much as we can, but there simply isn't room on our other servers to move all of the Johnny accounts over even temporarily.

 

Donate to be moved to Tommy. This is the best option if you want to minimize the downtime on your site. All you have to do is donate as little as $1 USD and a HelioHost admin will move your account to Tommy for you. You don't have to delete your account or signup again or anything. Just make the donation, post your transaction ID and username, and we'll take care of all the rest. Tommy is our flagship server, and as such has the best uptime, and fastest speed of all of our servers. Even after we upgrade Johnny we expect Tommy to be better so this is a great opportunity to move if you're interested. If you want to donate $5 or more we'll even throw in double storage space as well.

 

Let us know if you have any questions. You can simply reply to this email, or post on our forums https://www.helionet.org/ We plan on beginning the upgrade process in one week on November 14th.

If you didn't receive that email you might want to make sure you have no-reply@heliohost.org and support@heliohost.org whitelisted in your gmail.

 

Unarchived. You'll need to reset your password before you'll be able to login. https://www.heliohost.org/reset/

[sltp]

ok

Yes that's right I've recieved this mail but though the inactivity message was from a different nature than upgrading

from what I understand I still need to wait till Johnny is transfered to Sparkie Right?

Do you have any idea how long this will take.

 

Many thanks in advance

[Luigi123]

Johnny is already with Sparkie. We just started upgrading Johnny I believe in 2 months ago.

[wolstech]

It's already done, your account should be active now. He was just saying you should've received that message originally.

 

You will need to reset your password before you can log in.