cgrillo Posted December 16, 2019 Share Posted December 16, 2019 (edited) (XID 7bucyw) Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. Please transfer the domain to this servers nameservers or have your administrator add one of its nameservers to /etc/ips.remotedns and make the proper A entries on that remote nameserver. domain: webdesign360.com.ve http://whois.nic.ve/whois/domain/webdesign360.com.ve/ dns nameserves if it points to heliohost Edited December 17, 2019 by Krydos Link to comment Share on other sites More sharing options...
flazepe Posted December 16, 2019 Share Posted December 16, 2019 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
wolstech Posted December 16, 2019 Share Posted December 16, 2019 This is a known issue. Most external domains currently cannot be added due to a DNS problem. Krydos has been needing examples of broken domains, so I'll leave this alone for him to look at. Link to comment Share on other sites More sharing options...
Krydos Posted December 17, 2019 Share Posted December 17, 2019 See https://www.helionet.org/index/topic/38032-johnny-nameserver-detection-broken/?p=169008 Link to comment Share on other sites More sharing options...
cgrillo Posted December 17, 2019 Author Share Posted December 17, 2019 I do not understand, my domain is not freenom Link to comment Share on other sites More sharing options...
wolstech Posted December 17, 2019 Share Posted December 17, 2019 The fix should apply to any domain. Users mostly complain about freenom domains since that's the most common registrar here, but the issue and fix should apply to all external domains regardless of registrar. If your domain is still not able to be added, please let us know. Link to comment Share on other sites More sharing options...
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