beebedl2 Posted November 26, 2019 Posted November 26, 2019 Hey guys My account has been stuck with a message displaying Account Queued for about a week now and I've cleared cache and tried multiple computers. Also when i upload to my public_html folder. the files seems to disappear. account id : davidbbdomain dopplerdave.info
Luigi123 Posted November 27, 2019 Posted November 27, 2019 This support request is being escalated to our root admin.
Krydos Posted November 27, 2019 Posted November 27, 2019 Did you add the domain to cpanel as either an alias domain or an addon domain?
beebedl2 Posted November 28, 2019 Author Posted November 28, 2019 Ahhh. I looked in the domains and did not see it so I tried adding it but got this error. (XID c4frab) A DNS entry for “dopplerdave.info” already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed.
Guest pooks Posted November 28, 2019 Posted November 28, 2019 Ahhh. I looked in the domains and did not see it so I tried adding it but got this error. (XID c4frab) A DNS entry for “dopplerdave.info” already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed. You will need a root admin to remove the domain from the dns cluster. This isn't something you can do yourself. Pretty sure Krydos will be able to do this.
beebedl2 Posted November 30, 2019 Author Posted November 30, 2019 Thanks, Krydos. I was able to add the domain now but oddly the public html folder for the domain is still empty despite uploading content to it repeatedly. I also still see the account queued page when going directly to the site.
Krydos Posted December 2, 2019 Posted December 2, 2019 I see a 403 forbidden when I visit your domain. Try renaming or deleting your .htaccess.
beebedl2 Posted December 2, 2019 Author Posted December 2, 2019 Krydos - I tried moving and uploading the files to the domain folder and I keep getting a Access Denied. I also tried creating a separate FTP account for just the domain and got Error detected with pure-quotacheck for dopplerdave [/home/davidbb/public_html/dopplerdave.info]: Can't enter directory [/home/davidbb/public_html/dopplerdave.info]: [Permission denied]
wolstech Posted December 2, 2019 Posted December 2, 2019 The folder had the wrong owner (was owned by nobody for some reason). Your domain is working now, and I can see the files in file manager now as well http://dopplerdave.info/
beebedl2 Posted December 2, 2019 Author Posted December 2, 2019 Awesome! thank you so much for all of your help.
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