lsu Posted November 24, 2019 Share Posted November 24, 2019 Hello On 20th November, on my request, Krydos had whitelisted our account to send 1,300 emails per day. Today, I started sending out invites to our music festival. According to me, I have sent emails to less than 1,000 recipients. However, in between my account got suspended. Please look into this as soon as possible. This mail was to be sent out by today. Thanks Link to comment Share on other sites More sharing options...
flazepe Posted November 24, 2019 Share Posted November 24, 2019 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
lsu Posted November 24, 2019 Author Share Posted November 24, 2019 Thank you Link to comment Share on other sites More sharing options...
Krydos Posted November 24, 2019 Share Posted November 24, 2019 There is no account named lsuarts, or lsu. Link to comment Share on other sites More sharing options...
Krydos Posted November 24, 2019 Share Posted November 24, 2019 If you're talking about the account bijurs, according to our server logs you've sent 1446 emails. Unsuspended. Link to comment Share on other sites More sharing options...
lsu Posted November 24, 2019 Author Share Posted November 24, 2019 Sorry. It is indeed bijurs. Thank you for unsuspending. Strange that my count is less than a 1,000. I have maintained a spreadsheet to keep count. Thank you, nevertheless. Link to comment Share on other sites More sharing options...
Krydos Posted November 25, 2019 Share Posted November 25, 2019 Do any of your emails have multiple recipients? Link to comment Share on other sites More sharing options...
lsu Posted November 25, 2019 Author Share Posted November 25, 2019 Yes. The first 2 emails were multiple recipients. I then started sending using mail merge. Link to comment Share on other sites More sharing options...
Guest pooks Posted November 25, 2019 Share Posted November 25, 2019 Each recipient counts as one email. Link to comment Share on other sites More sharing options...
lsu Posted November 25, 2019 Author Share Posted November 25, 2019 Yes, I do understand that. I have a total of only 1,215 email addresses in my mailing list. Strange that the counter is 1,446 at your end. We did not send out any other emails other than these invites on the day. Anyway, thank you so much for your support, we will send out the rest after the 24-hour count. Link to comment Share on other sites More sharing options...
Krydos Posted November 25, 2019 Share Posted November 25, 2019 The email count resets at midnight UTC (or 1 hour 17 minutes after I unsuspended you.) Link to comment Share on other sites More sharing options...
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