HelioHost Posted October 17, 2019 Posted October 17, 2019 Username: N/A, Server: N/A, Main Domain: N/A My account has been suspended (kenysantana1821@gmail.com hostnamehttp://keny.heliohost.org) please help I cannot login the support forum Please help-- *Ing. Keny Rafael Santana Tavarez*Ingeniero Informatico, especialista en Software para Restaurantes809-978-1288
wolstech Posted October 17, 2019 Posted October 17, 2019 It's archived because you haven't logged in for almost 3 months. Users must log in at least once every 30 days to avoid the account going inactive and becoming archived. Unarchiving...
wolstech Posted October 17, 2019 Posted October 17, 2019 Done. Your website should start working within the next 2 hours.
vanisk Posted October 17, 2019 Posted October 17, 2019 Isn't forum account separate from hosting account? he said he can't even login to forum to submit a post regarding this.
HelioHost Posted October 17, 2019 Author Posted October 17, 2019 Thanks you El jue., 17 de octubre de 2019 9:59 a. m., Heliohost Support <support@heliohost.org> escribio: > Done. Your website should start working within the next 2 hours.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=37384>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted October 17, 2019 Posted October 17, 2019 Forum accounts are separate, and their password does not necessarily correlate with the hosting account it goes with. In my experience, most issues with forum account login are fixed by using the forgot password option.
HelioHost Posted October 17, 2019 Author Posted October 17, 2019 Will the database be lost? I am worried El jue., 17 de oct. de 2019 a la(s) 10:06, Heliohost Support (support@heliohost.org) escribio: > Forum accounts are separate, and their password does not necessarily> correlate with the hosting account it goes with.> > In my experience, most issues with forum account login are fixed by using> the forgot password option.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=37384>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>> -- *Ing. Keny Rafael Santana Tavarez*Ingeniero Informatico, especialista en Software para Restaurantes809-978-1288
wolstech Posted October 17, 2019 Posted October 17, 2019 The account should be identical to how it was before it was archived.
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