HelioHost Posted August 29, 2019 Posted August 29, 2019 Username: N/A, Server: N/A, Main Domain: N/A Hello, I am having a problem. Tommy server is down. As per your instructions, I applied for a different server and followed the directions. I don't understand this: I am able to apply to Tommy because the other two servers, Ricky, etc., are full? Tommy is closed. How can I even get a temporary server when there isn't one open? I am a little upset because I thought Tommy had the best uptime of all the servers that you have. What can I do? I downloaded the backup but there is no server I can use to upload the backup to. I can't get into any server. Can you help me with this and direct me on how to upload the backup into a different server when and if I am able to register to one of your other servers. I have donated to you in the past. I have this email account and ronald.coleman@outlook.com mailto:ronald.coleman@outlook.com . Thank you for your time and help. Sincerely yours, Ronald Coleman (former account was colecon9) Thank
Sn1F3rt Posted August 29, 2019 Posted August 29, 2019 You can post your previous transaction ID here and get a Ricky invite. :-)
Flaze Posted August 29, 2019 Posted August 29, 2019 You could also wait for sign ups to reset at 00:00 UTC, if that's an option.
rlcoleman1 Posted August 31, 2019 Posted August 31, 2019 I did not save my previous transaction ID. I did not think I should save it. I did have a Ricky account; however, I was told that I could not have two accounts, one for a second account in case something like this would happen. You deleted my Ricky account and was directed to keep my Tommy account. My Ricky account had, if I remember, 2 gig. Now, I don't have either. When will Tommy be up and running? Your system states that it should be up within a week. Well, it has been more than that, hasn't it? : )
Sn1F3rt Posted August 31, 2019 Posted August 31, 2019 That means you'd donated and you're moved to Tommy, were you? If so that's enough to verify and send you a Ricky invite. Once Tommy is back, your account will be moved back and you'll have 2gb again. :-)
Flaze Posted August 31, 2019 Posted August 31, 2019 An invitation link for Ricky has been sent to ronald.coleman@outlook.com.
HelioHost Posted September 1, 2019 Author Posted September 1, 2019 I donated and was moved to Tommy because at the time it was viewed as100% uptime. I wanted the best server and was told that Tommy was the best. Ron On 8/31/19 9:19 AM, Heliohost Support wrote:> That means you'd donated and we're moved to Tommy, were you?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=36776>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>
HelioHost Posted September 1, 2019 Author Posted September 1, 2019 Thank you for the link. May I ask now how I can upload to Ricky what Idownload from Tommy, the backup? On 8/31/19 9:29 AM, Heliohost Support wrote:> An invitation link for Ricky has been sent to ronald.coleman@outlook.com.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=36776>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>
Sn1F3rt Posted September 1, 2019 Posted September 1, 2019 Manually place your domain files in the public_html folder after adding them as add-ons. But first get them cleaned from the cluster, by posting them here. If you've had databases, restore them using phpMyAdmin and phpPgAdmin. Other things have to be restored similarly. If you've further concerns feel free to ask.
rlcoleman1 Posted September 2, 2019 Posted September 2, 2019 I would need shop-n-america.us cleaned from the cluster. I also have stmarymagdalene.de; however, can that domain be freed from the cluster? This was the main domain for what I had in Tommy.
Sn1F3rt Posted September 2, 2019 Posted September 2, 2019 Yes it can for sure. A root admin will have to do that for you
HelioHost Posted September 2, 2019 Author Posted September 2, 2019 Hello, shop-n-america.us is usable; however, stmagdalene.de=C2=A0 is not.=C2=A0 Th=e errormessage is: re is 1 error * Name servers for DE domains must respond to DNS queries for the domain before being set. * What does this mean? On 9/2/19 4:46 PM, Heliohost Support wrote:> Both those domains should be usable now.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=3D36776>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>
Byron Posted September 3, 2019 Posted September 3, 2019 Set the nameservers for stmarymagdalene.de to: ns1.heliohost.orgns2.heliohost.org
HelioHost Posted September 11, 2019 Author Posted September 11, 2019 All is okay now. shop-in-america.us is functioning properly. Ron On 9/2/19 4:46 PM, Heliohost Support wrote:> Both those domains should be usable now.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=36776>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>
Recommended Posts