Cannot continue to cPanel

[ktung]

When I click the button "Continue to cPanel" and I got this url with a white page. Tried logging in a different browser but still the same result.

https://tommy.heliohost.org:2083/cpsess********/frontend/paper_lantern/index.phpcp?login=1&post_login=****************

Edited July 22, 2019 by ktung

[wolstech]

Try a different internet connection like a cell phone or public WiFi. A blank page or timeout error usually indicates an IP ban, though I don’t see you in the block list...

[Sn1F3rt]

Yeah coz using this link. I was redirected to Tommy cPanel. Seems alright.

[ktung]

Okay so changing DNS does not work. Switching to other WiFi doesn't work but using a cell phone to log in works with flying colors.

Edited July 22, 2019 by ktung

[wolstech]

Whatever internet connection you use normally is either blocked by us, or doesn't allow traffic on port 2083.

 

I would need the public IP of the connection that doesn't work in order to check if it's on our end.

 

Blocking port 2083 is quite common on school and work networks, and there's not really a good solution for it other than either convincing them to unblock it, or using a VPN.

[Sn1F3rt]

@wolstech: I have PMed you the details. Please check.