HelioHost Posted March 12, 2019 Posted March 12, 2019 Username: frimkron, Server: Tommy, Main domain: frimkron.heliohost.org Hi Sorry to bother you. I was wondering if I can transfer ownership of myaccount. I currently have an account on Tommy, username "frimkron" and email "mfrimston@gmail.com". However I would like to remove my login and transferthe account to a different username and email address ("pynw" and "pythonnw@gmail.com"), if this is possible. I don't mind whether you change the credentials on the current account ordelete my account entirely and send a new invite; I have everything backedup. If you need any info from me please let me know. Many thanks for your help, it's very much appreciated. You guys are runninga fantastic service. Kind regards, Mark
Byron Posted March 12, 2019 Posted March 12, 2019 For us to change your username, we would need to delete your account. You can delete your account here: http://www.heliohost.org/classic/support/scripts/delete Once it's deleted, post back and an admin. will send you an invite.
HelioHost Posted March 15, 2019 Author Posted March 15, 2019 My old account is now queued for deletion. On Tue, 12 Mar 2019 at 11:26, Heliohost Support wrote: > For us to change your username, we would need to delete your account. You> can delete your account here:> http://www.heliohost.org/classic/support/scripts/delete Once it's> deleted, post back and an admin. will send you an invite.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic5320>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
HelioHost Posted March 19, 2019 Author Posted March 19, 2019 Hi Unfortunately something went wrong when I tried to create the new account.I used the invite link and entered my details, but the account just stayedin the "pending creation" state for about 24 hours and eventually went awayaltogether. Sorry to be a pain, but could you please re-send the invite? Many thanks, Mark On Sat, 16 Mar 2019, 1:28 am Heliohost Support, wrote: > Invite sent to pythonnw@gmail.com>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic5320>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted March 19, 2019 Posted March 19, 2019 Byron already sent you a new invite, but for your information, based on the time I'd suspect your first one failed because the server was down due to the disk being full at that time. That issue has since been fixed.
wolstech Posted March 20, 2019 Posted March 20, 2019 I saw you tried to sign up again under your new username. Unfortunately the server is currently experiencing issues related to being out of memory, so the creation failed. We'll send you an invite for an account as soon as its fixed so you can sign up. The issue we're waiting on to get you set up again is this one: https://www.helionet.org/index/topic/35377-mail-issuetommy-swap-full/
wolstech Posted March 21, 2019 Posted March 21, 2019 The issue preventing your account from creating has been corrected. Please check your email for an invite to retry your account creation.
HelioHost Posted March 21, 2019 Author Posted March 21, 2019 Cool - the new account looks to be working. Thanks for your help! On Thu, 21 Mar 2019, 12:16 am Heliohost Support, wrote: > The issue preventing your account from creating has been corrected. Please> check your email for an invite to retry your account creation.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic5320>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
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