[HH#708518] Account Queued

[HelioHost]

Username: hkmtech1, Server: Johnny, Main domain: hkmtech.heliohost.org

 

Sir,

My when I try to open my website by using Shared IP Address

 

my shared IP address is:65.19.141.67

 

I cleared my browser cache and also try in another devices.

But still it shows my account is queued

and displays a message "Ahoy! You're seeing this page because

HelioHost has not gotten about to installing and configuring your

account yet. This process usually takes 24 hours, and once it is

complete your website should show up properly. While the account is

being created we suggest taking a look at your control panel."

 

And my username is hkmtech1

 

Please try to solve this problem.

THANK YOU.

[wolstech]

The domain is working for me.

 

Can you try a different internet connection (e.g. a cell phone on its data plan instead of your WiFi). Some ISPs have a cache of their own that you can't clear. If that works, you will need to wait until the ISP's cache expires in order to see your site.

[hkmtech]

yes i tried using different IPS but it still give same message.

I only want to open with my shared ip which is 65.19.141.67 not using my domain

Edited February 24, 2019 by hkmtech

[wolstech]

That's why...access by IP is not supported on shared hosting, because the domain name is how the server decides which content to serve. If you use the IP, the server doesn't know which of the 1000s of account's on that IP needs to be shown, so it shows a queued page.

 

If you want to use an IP address instead of a domain name, you'd need to purchase a dedicated IP from us. That's $12/year if you're interested.