HelioHost Posted July 7, 2018 Posted July 7, 2018 Username: N/A, Server: N/A, Main Domain: N/A Hi Friend, These are my details: user: neo1 email: vivek@bitmessage.ch server: johnny.heliohost.org domain: vivek.eu.org My account has been archived and I was told to create a new account. SoI created a new account (user name 'neo11', because neo1 was notavailable) but its as if nothing happened. When I check the status ofthe use neo11, it keeps telling me to create a new account (I havecleared my browser cache and checked). Could you please help. --Cheers!Vivek.
wolstech Posted July 7, 2018 Posted July 7, 2018 The account neo1 cannot be restored because it does not exist. If it was on the old pre-crash Johnny, you may be able to download the content from https://heliohost.org/backup/ The account neo11 failed to create due to a dns issue with the domain, which is likely related to your old Johnny account not being fully cleaned up. I’ll clean that up for you this evening if another root admin doesn’t do so before me (WHM does not work right on mobile).
wolstech Posted July 8, 2018 Posted July 8, 2018 The DNS zones for vivek.eu.org have been cleaned up. Try registering again when you get a moment. If it fails again, I'll have another admin look at it for you.
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