HelioHost Posted June 10, 2018 Posted June 10, 2018 Username: N/A, Server: N/A, Main Domain: N/A hi support heliohost i have a account closed for reason don't log it over 30 day it was registered with this email thegoldensoftcom@gmail.com and usernamegoldsoft I tried to log a lot of times without being able to succeed i don't know the reason can you help me please for recover my account
Flaze Posted June 10, 2018 Posted June 10, 2018 Please refer to https://www.heliohost.org/status/?u=goldsoft.
HelioHost Posted June 11, 2018 Author Posted June 11, 2018 thank you for your quick answer i already downloaded my files but i want to recover my account with sameemail and same user i could do that?? 2018-06-10 12:55 GMT+00:00 Heliohost Support : > Please refer to https://www.heliohost.org/status/?u=goldsoft.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic3199>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
HelioHost Posted June 11, 2018 Author Posted June 11, 2018 [HH#632989] i need just know if i coud recover my acount i am souscribed on helionet for a longtime with other email heliohost is the best and i recomender many freind to use it but if you add this option " recovry acount " your hosting service willbe the wonderful in the world 2018-06-11 1:43 GMT+00:00 Heliohost Support : > thank you for your quick answer> i already downloaded my files but i want to recover my account with same> email and same user> i could do that??> 2018-06-10 12:55 GMT+00:00 Heliohost Support :> > Please refer to https://www.heliohost.org/status/?u=goldsoft.> >> > You may view the status of your ticket by visiting:> >> > https://www.helionet.org/index/index.php?showtopic3199> >> > Thank you,> > Heliohost support> > https://www.heliohost.org/> > https://www.helionet.org/> >> >>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic3199>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
HelioHost Posted June 11, 2018 Author Posted June 11, 2018 [HH#632989] i know that any account will be closed after 30 day if isn't loggedin despite of that i couldn't login to the server since 2 mount ago withoutknow the real causes thanks 2018-06-11 1:48 GMT+00:00 thegolden soft : > [HH#632989]>> i need just know if i coud recover my acount>> i am souscribed on helionet for a longtime with other email>> heliohost is the best and i recomender many freind to use it>> but if you add this option " recovry acount " your hosting service will> be the wonderful in the world>>>> 2018-06-11 1:43 GMT+00:00 Heliohost Support :>>> thank you for your quick answer>> i already downloaded my files but i want to recover my account with same>> email and same user>> i could do that??>> 2018-06-10 12:55 GMT+00:00 Heliohost Support :>> > Please refer to https://www.heliohost.org/status/?u=goldsoft.>> >>> > You may view the status of your ticket by visiting:>> >>> > https://www.helionet.org/index/index.php?showtopic3199>> >>> > Thank you,>> > Heliohost support>> > https://www.heliohost.org/>> > https://www.helionet.org/>> >>> >>>>> You may view the status of your ticket by visiting:>>>> https://www.helionet.org/index/index.php?showtopic3199>>>> Thank you,>> Heliohost support>> https://www.heliohost.org/>> https://www.helionet.org/>>>>>
wolstech Posted June 11, 2018 Posted June 11, 2018 Your next step is to sign up again whenever registrations are open. They open at midnight UTC every day and stay open until all slots are full for the day.
HelioHost Posted June 11, 2018 Author Posted June 11, 2018 thank you again i have some applications linked to this account, i want recover it , thisis not possible i think 2018-06-11 2:38 GMT+00:00 Heliohost Support : > Your next step is to sign up again whenever registrations are open. They> open at midnight UTC every day and stay open until all slots are full for> the day.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic3199>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
HelioHost Posted June 11, 2018 Author Posted June 11, 2018 [HH#632989] thank you again i have some applications linked to this account, i want recover it , thisis not possible i think 2018-06-11 2:41 GMT+00:00 thegolden soft : > thank you again>> i have some applications linked to this account, i want recover it , this> is not possible i think>> 2018-06-11 2:38 GMT+00:00 Heliohost Support :>>> Your next step is to sign up again whenever registrations are open. They>> open at midnight UTC every day and stay open until all slots are full for>> the day.>>>> You may view the status of your ticket by visiting:>>>> https://www.helionet.org/index/index.php?showtopic3199>>>> Thank you,>> Heliohost support>> https://www.heliohost.org/>> https://www.helionet.org/>>>>>
ziad87 Posted June 11, 2018 Posted June 11, 2018 You can recover them at https://heliohost.org/backup
wolstech Posted June 11, 2018 Posted June 11, 2018 Note that by "recover them",we mean you can get the data back, but you'll still need to reinstall them using the data from the backup file. There is no way to get the original account back as it was before it disappeared.
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