cmcg Posted June 5, 2018 Posted June 5, 2018 Hello my account has been archived due to inactivity... My user is cmcg and host cmcg.heliohost.org Could you please unarchive it for me? Thank you!!
wolstech Posted June 5, 2018 Posted June 5, 2018 This account failed to unarchive. Lets have Krydos take a closer look. /usr/local/cpanel/bin/view_transfer rickyheliohostresto20180605205415AkZ ---------------------------------------------------------------------- The transfer with the session id, “rickyheliohostresto20180605205415AkZ” is running with PID “101524”. [101524][MASTER ]: Start Session [101524][MASTER ]: Version: 2.3 [101524][MASTER ]: Queue “RESTORE” items: 1 [101524][MASTER ]: Remote Host: [101583][RESTORE:1 ]: Starting “Account”: cmcg [101583][RESTORE:1 ][A:cmcg ]: Progress: 0% [101583][RESTORE:1 ][A:cmcg ]: Starting “RESTORE” for “Account” “cmcg”. [101583][RESTORE:1 ][A:cmcg ]: Progress: 10% [101583][RESTORE:1 ][A:cmcg ]: Restore File: /home/cpmove-cmcg.tar.gz [101583][RESTORE:1 ][A:cmcg ]: Restore Reseller Privs: no [101583][RESTORE:1 ][A:cmcg ]: Restricted mode: no [101583][RESTORE:1 ][A:cmcg ]: Express mode: no [101583][RESTORE:1 ][A:cmcg ]: Target “/home” on host “ricky.heliohost.org” has 176.82 GB free and requires at least 140.82 MB free, which includes space for temporary files. [101583][RESTORE:1 ][A:cmcg ]: The “Reseller” restore module has the following areas disabled by request: “all” [101583][RESTORE:1 ][A:cmcg ]: ArchiveManager [101583][RESTORE:1 ][A:cmcg ]: Preparing archive for restoration … [101583][RESTORE:1 ][A:cmcg ]: Calculating disk space needed … [101583][RESTORE:1 ][A:cmcg ]: Done. [101583][RESTORE:1 ][A:cmcg ]: Target “/home/cpanelpkgrestore.TMP.work.rS6RYwwL/unsafe_to_read_archive” on host “ricky.heliohost.org” has 176.82 GB free and requires at least 140.82 MB free, which includes space for temporary files. [101583][RESTORE:1 ][A:cmcg ]: This archive’s payload appears to be in the archive’s “cpmove-cmcg” directory. [101583][RESTORE:1 ][A:cmcg ]: ArchiveManager [101583][RESTORE:1 ][A:cmcg ]: The system successfully prepared the archive for restoration. [101583][RESTORE:1 ][A:cmcg ]: PreRestoreActions [101583][RESTORE:1 ][A:cmcg ]: PreRestoreActions [101583][RESTORE:1 ][A:cmcg ]: [101583][RESTORE:1 ][A:cmcg ]: Progress: 15% [101583][RESTORE:1 ][A:cmcg ]: Account [101583][RESTORE:1 ][A:cmcg ]: Force Mode: no [101583][RESTORE:1 ][A:cmcg ]: Dedicated IP Address: no [101583][RESTORE:1 ][A:cmcg ]: Account [101583][RESTORE:1 ][A:cmcg ]: Failed to create the account: A database owner with the name “cmcg” already exists. [101583][RESTORE:1 ][A:cmcg ]: Progress: 21% [101583][RESTORE:1 ][A:cmcg ]: Progress: 100% [101583][RESTORE:1 ][A:cmcg ]: Failed: Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “cmcg” already exists.” [101583][RESTORE:1 ]: Account “cmcg”: Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “cmcg” already exists.” [101583][RESTORE:1 ]: Progress: 100% [101583][RESTORE:1 ]: Child Complete [101524][MASTER ]: Session Complete
Krydos Posted June 5, 2018 Posted June 5, 2018 There was a conflict with your old username. Your username is now cmcg2, but you can still log in through https://www.heliohost.org/login/ as before with your email address. Your domain should start working within 2 hours.
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