HelioHost Posted May 10, 2018 Posted May 10, 2018 Username: aardvar3, Server: Johnny, Main domain: aardvar3.heliohost.org Hi, I have been trying to reset my password over the past week. Each time I get bounced and nothing happens. My userid is aardvar3. regards Arthur Watson
ziad87 Posted May 10, 2018 Posted May 10, 2018 Your server failed. Go to https://heliohost.org/backup for your backup. You can sign up again at Ricky or Tommy. Then you can restore such backup in your cpanel. (check if it begins with cpmove-)
wolstech Posted May 10, 2018 Posted May 10, 2018 To clarify the previous response: The issue is that Johnny died. The steps provided are to retrieve your data. If you do have a cpmove file, it can be restored directly, but only an admin can restore the cpmove- file and a donation is required for this service (it's considered moving an account). Otherwise, you can unpack the files from your backup with your choice of compression tool and restore the contents manually.
HelioHost Posted May 10, 2018 Author Posted May 10, 2018 OK. Thanks. Will sign up again. Arthur On 10/05/18 21:59, Heliohost Support wrote:> To clarify the previous response: The issue is that Johnny died. The steps provided are to retrieve your data. If you do have a cpmove file, it can be restored directly, but only an admin can restore the cpmove- file and a donation is required for this service (it's considered moving an account).> > Otherwise, you can unpack the files from your backup with your choice of compression tool and restore the contents manually.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=32869>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>
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