rpedrosa Posted May 3, 2018 Share Posted May 3, 2018 2) In your post, include the following information:a. username: rpedrosab. server: www.heliohost.orgc. your HelioHost main domain: mobijewels.com Link to comment Share on other sites More sharing options...
wolstech Posted May 3, 2018 Share Posted May 3, 2018 Your account cannot be unarchived at this time because Johnny crashed. https://www.helionet.org/index/topic/32759-johnny-backups/ (You won't be able to make a backup since the account is archived, though it may be possible for me to send you the archive itself, which is identical to a full backup, I'll look into whether this can be retrieved since it's actually stored on Cody, or if you wish, you can donate and I'll restore your archived account on Tommy instead). Link to comment Share on other sites More sharing options...
rpedrosa Posted June 7, 2018 Author Share Posted June 7, 2018 Hi, thank you for the clarification Looking at https://www.helionet...johnny-backups/, I guess is now possible to unarchive my account? At least, when I try to login, I still get "account suspension due to inactivity" so I guess it wasn't deleted as part of the johnny rebirth thank you! Link to comment Share on other sites More sharing options...
wolstech Posted June 7, 2018 Share Posted June 7, 2018 All of the archived accounts should have survived the crash since they're just a single file that can be easily backed up. Yours did. The account has been restored. You should be able to log in now and the domains should work within 2 hours. If you cannot log in, try resetting your password here: https://johnny.heliohost.org:2083/resetpass?start=1 Link to comment Share on other sites More sharing options...
rpedrosa Posted June 7, 2018 Author Share Posted June 7, 2018 it is working already! many thanks! I also made my small donation Link to comment Share on other sites More sharing options...
wolstech Posted June 8, 2018 Share Posted June 8, 2018 If you donated, post the transaction ID and I can put you on tommy instead of Johnny... Link to comment Share on other sites More sharing options...
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