HelioHost Posted May 3, 2018 Posted May 3, 2018 Username: infospac, Server: Johnny, Main domain: infospace.heliohost.org Hi Manager I can not log in and do not get email for change password. Pls help us. Alex
wolstech Posted May 3, 2018 Posted May 3, 2018 You're on Johnny, which has failed. https://www.helionet.org/index/topic/32759-johnny-backups/ During one of the up periods seen here http://heliohost.grd.net.pl/monitor/ , you should attempt to reset your password, then make a backup and move to Tommy or Ricky. Both servers are for more stable and reliable than Johnny anyway, and both are also in proper working order.
HelioHost Posted May 5, 2018 Author Posted May 5, 2018 Now I tried to log in and reset my password, all was failed.even there is no my site on Johnny. How I can cancel my account and re-create it on Tommy and Ricky. Alex On Thu, May 3, 2018 at 6:49 PM, Heliohost Support wrote: > You're on Johnny, which has failed. https://www.helionet...johnny-backups/>> During one of the up periods seen here http://heliohost.grd.net.pl/> monitor/ , you should attempt to reset your password, then make a backup> and move to Tommy or Ricky. Both servers are for more stable and reliable> than Johnny anyway, and both are also in proper working order.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic2766>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted May 6, 2018 Posted May 6, 2018 If you want, you can sign up on Ricky or Tommy when registrations are open (midnight UTC) or you can donate and receive an invite. Just pick a different username and use a different email address and domain for now. The email and domain can be changed to match your current ones once the old Johnny accounts are cleaned out. The only thing that cannot be changed later is your account username. Also, backups of your Johnny account will be made available to you in the coming days so you can get your site set up again: https://www.helionet.org/index/topic/32804-backups-soon/
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