HelioHost Posted April 23, 2018 Posted April 23, 2018 Username: coco4, Server: Tommy, Main domain: greifswalder-bachwoche.heliohost.org Dear support team, I recently have problems with accessing the cPanel of my account. I got an error message that my IP 77.245.44.50 is blocked from remote side (due to wrong password). Is it possible to unblock my IP again? My account at heliohost is coco4. Thank you very much. Recently we also have problems accessing our web page under http://greifswalder-bachwoche.heliohost.org/content/index.jsp Thanks in advance! Kind regards Volker
Krydos Posted April 23, 2018 Posted April 23, 2018 That IP address isn't currently blocked. Are you still getting the blocked message when you log in at https://www.heliohost.org/login/ ?
HelioHost Posted April 26, 2018 Author Posted April 26, 2018 Hello support team, Thank you very much. The reported issue seems to be solved now. I have another problem now on my domain for the user "coco4" (greifswalder-bachwoche.heliohost.org). I cannot create any SQL statements. I get the error message User coco4_mysql_adm already has more than 'max_user_connections' active connections Can this be solved somehow? Thank you. Kind regards Volker Gesendet: Dienstag, 24. April 2018 um 01:42 Uhr Von: "Heliohost Support" <support@heliohost.org> An: coco4@gmx.net Betreff: Re: [HH#119029] IP blocked That IP address isn't currently blocked. Are you still getting the blocked message when you log in at https://www.heliohost.org/login/ ? You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=32647 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
Krydos Posted April 26, 2018 Posted April 26, 2018 The easiest way to fix the max_user_connections error is to make sure you're closing your mysql connections when you're done with them.
HelioHost Posted April 27, 2018 Author Posted April 27, 2018 Hello, This was my impression, too. Thank you for your support! Have a nice day and a nice weekend. Kind regards, Volker Gesendet: Donnerstag, 26. April 2018 um 18:24 Uhr Von: "Heliohost Support" <support@heliohost.org> An: coco4@gmx.net Betreff: Re: [HH#119029] IP blocked The easiest way to fix the max_user_connections error is to make sure you're closing your mysql connections when you're done with them. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=32647 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
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