uzairjan Posted April 9, 2018 Posted April 9, 2018 server = tommy main domain = uzair.xyz heliohost users since 3 yrs
wolstech Posted April 9, 2018 Posted April 9, 2018 That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.
uzairjan Posted April 9, 2018 Author Posted April 9, 2018 I dont know maybe my code was venruble and some attacker have uploaded phishing there...... he must have have gain access to sqli query with file_priv() method and have uploaded shell or have bruteforce my cpanel i m sorry for issue caused but i have improtant data their
uzairjan Posted April 9, 2018 Author Posted April 9, 2018 I have erp.zip and databases their please allow me to restore im your old users i know your terms and polices
wolstech Posted April 9, 2018 Posted April 9, 2018 I wasn't the one who suspended this one, so I don't know what got it banned for phishing. I'll let Krydos take a look if he wants, but generally a phishing ban means you lose your data too. We don't want to accidentally give a criminal their stolen information.
Krydos Posted April 11, 2018 Posted April 11, 2018 No, this account was definitely phishing. You'll just need to use your recent backup before the hacker got access.
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