blognele Posted March 3, 2018 Share Posted March 3, 2018 Dear all, when i try to access the name server ns1.heliohost.org i receive the following messages "Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel." I made my account more than 2 weeks ago, so there should be another reson why this screen pops up. After clicking the link to login in the c-panel it tries to connect with the Tommy server instead of the Johnny server.It´s also not possible to point my domain to the johnny server.I put the nameservers ns1heliohost.org and ns2.heliohost.org in my registrar. what did i do wrong. could someone please help. Many thanks in advance. Best regards, Marcel Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted March 3, 2018 Share Posted March 3, 2018 Moved to Customer Service. Quote Link to comment Share on other sites More sharing options...
wolstech Posted March 3, 2018 Share Posted March 3, 2018 You can't log in by visiting the name server address. Those are only for attaching a domain to our system. You should log in at https://heliohost.org/login/ Quote Link to comment Share on other sites More sharing options...
Krydos Posted March 3, 2018 Share Posted March 3, 2018 Your domain isn't hosted by us because you have some random ip as an A record. Your nameservers are set right, but your A record is 89.31.143.1. It should be 64.62.211.131. Quote Link to comment Share on other sites More sharing options...
blognele Posted March 4, 2018 Author Share Posted March 4, 2018 Thanks to all of you, I will try to changes the ip in the A record, and will give you an update if this is the sollution. thanks again. Quote Link to comment Share on other sites More sharing options...
blognele Posted March 4, 2018 Author Share Posted March 4, 2018 Perfect it worked fine, One last question i still have.When i try to enter my domain without www. , it still directs to my rigistrar. but when i type the adress with www. then it workes fine. what do i have to do to solve this? thanks again Quote Link to comment Share on other sites More sharing options...
Krydos Posted March 4, 2018 Share Posted March 4, 2018 Clear your browser cache. Quote Link to comment Share on other sites More sharing options...
blognele Posted March 4, 2018 Author Share Posted March 4, 2018 I already tried that but it´s still not working also when i try to reach the site with my cell phone it´s the same. Quote Link to comment Share on other sites More sharing options...
Krydos Posted March 4, 2018 Share Posted March 4, 2018 It might be your ISP caching the page then if you're phone is on wifi. I've tried both http://bloggersgate.de/ and http://www.bloggersgate.de/ and they both show the same thing and both work as they should. Quote Link to comment Share on other sites More sharing options...
blognele Posted March 4, 2018 Author Share Posted March 4, 2018 Hello Krydos now it actually works fine, perfect. Thanks for your help and time. Best regards Marcel Quote Link to comment Share on other sites More sharing options...
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