mcaries Posted March 1, 2018 Share Posted March 1, 2018 Hello, I asked a question to heliohost support last night and now I get the reply already more than 7000 times in my gmail email box and cant stop it.It started at 0.09 CET and now 16:50 CET I still receive that one single reply of the support but more than 7000 timesHow to stop this ... please help ... blocking in WLM doesn't help eitherHeliohost stop sending me the same email over and over Regards Quote Link to comment Share on other sites More sharing options...
Krydos Posted March 1, 2018 Share Posted March 1, 2018 What happened was two emails ended up randomly having the exact same ticket number. The chance of this happening is roughly 1 in 100,000. The more ticket numbers get used makes it slightly more likely, but still you basically won the email lottery here. Have the emails stopped? Quote Link to comment Share on other sites More sharing options...
mcaries Posted March 1, 2018 Author Share Posted March 1, 2018 Yes the email stopped ... thank you very much! You unsubscribed me, does that mean that I can't contact heliohost support anymore? Regards Quote Link to comment Share on other sites More sharing options...
wolstech Posted March 1, 2018 Share Posted March 1, 2018 We'd still get the emails, but I'm not sure if you'll still get the replies. Krydos would be the one to know that. You can definitely always post on our forums though. That's what most of our users do anyway Quote Link to comment Share on other sites More sharing options...
Krydos Posted March 1, 2018 Share Posted March 1, 2018 You're not unsubscribed. Do you want to be? The other guy with the same ticket number as you that also received thousands of emails specifically requested to be unsubscribed so I did. You should still be able to receive email support via support@heliohost.org. Quote Link to comment Share on other sites More sharing options...
mcaries Posted March 1, 2018 Author Share Posted March 1, 2018 No I don't want you to unsubscribed me, leave it as it is ... that way I still can contact helio support if necessary ...The emailing has stopped so no more problems Thanks for solving the problem, really appreciated! Quote Link to comment Share on other sites More sharing options...
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