[Solved] Send Mail Limitation

[mrj]

Hi,

Does heliohost limits user to send one email per hour?

[wolstech]

If you've sent too many emails, yes that can happen. It's not normal though. Did you get limited?

[mrj]

Yeah. I am working on a material designed forum for mobile device. So I need to send emails to user about their subscribed posts, password reseting, email validation and so on. I am using my own GMail account as sender. Somehow, I got a notice from gmail.com that sending email was falied from my email because heliohost limits it. I sent only one email and I can't send more. By the way, the forum is not public yet. So there is not a chance to sending too many emails.

I am wondering if I can have no limits or increased limits for sending emails.

Thanks

[Krydos]

Your mail was throttled to 1 email per hour (24 max emails per day.) The throttle has been removed. If you would like to be able to send more than 50 emails per day (which is what triggered the throttling in the first place) you'll need to provide some additional information. Let us know if you're interested in raising the limit.

[wolstech]

I'll move this so Krydos looks at it for you. I don't think the throttling should impact a remote mail server. Gmail does tend to have issues with our service though (especially SMTP connections to it...)

[mrj]

@Krydos Thanks for your fast response. Yes I need to raise the limit. But not right now. I need 3-5 days to complete my project. Then I will publish my forum. When users will start to joining my forum I will obviously need to send more emails per.

So it would be great if you can raise the limit. I would like to give you any information you need.

[Krydos]

We'll need

• How do you get the email addresses for your mails?
• How do people unsubscribe from the emails?
• How many emails do you expect to send a day to begin with?
• Please provide an example email.

[mrj]

Okay I will give you these informations within 3 days. I need to complete my project first.

[mrj]

Okay, the informations you needed:

1. I get email addresses when someone sign up to my forum

2. There is a subscribe and unsubscribe link in forum and topics both [Example: Go to here and visit any forum or thread. You will see how it works.

3. I am not sure but maybe I would need to send over 100 emails per day or more or less.

4. Example email:

Hi Krydos,

wolstech just posted a reply to a topic you subscribed.

{horizontal line}

{message}

{horizontal line}

Click here to view the topic

If you want to unsubscribe from the topic, click here

 

Sorry for being late.

[Krydos]

Ok, sounds good. You're whitelisted to send up to 100 emails per day.

[mrj]