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Posted

Please unsuspend and activate my account. I think it is suspended due to inactivity. Please help me by activating it and I would ensure that it is active all the time. Here are my details.

 

Username: vijays

server: tommy

domain: vijay.heliohost.org

 

Posted

Your account was suspended for the following reason:

 

Malware. /home/vijays/public_html/.well-known/hbklomaa.php

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

We strongly recommend deleting all of your files to be sure the infection is gone, and reinstalling your files or uploading a backup that you know to be clean. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here:

 

http://www.clamav.net/contact<br />

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  • 2 weeks later...
Posted

I was unable to cleanup my account last time because of connectivity issues. Please activate it once again and give me a chance to thoroughly clear my account.

Posted

This is your last chance to do this yourself. If you fail to remove the malware during the next 24 hours an admin will wipe all of the files from your account. Are you sure you're ready for your 24 hour window to begin?

  • 2 weeks later...
Posted

I have serious problems with my connectivity.  Because of different time zone, I could see your message only on the next day and I'm missing the 24 hour window that you provide. Is there any other way to access my files so that I can get a copy of my files?

Posted

Your account was never unsuspended because you didn't respond to my question of whether or not you were ready. Are you ready to start your 24 hour time to clean up your account?

Posted

Thank you. I have deleted all the existing files/folders and copied the backup files from last year. Is there a way to check if the malware still exists?

Posted

It looks good for now. Make sure you have the latest version and only install plugins/themes from reputable sources. A lot of free plugins/themes are just malware disguised as something useful.

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