vijays Posted January 11, 2018 Share Posted January 11, 2018 Please unsuspend and activate my account. I think it is suspended due to inactivity. Please help me by activating it and I would ensure that it is active all the time. Here are my details. Username: vijaysserver: tommydomain: vijay.heliohost.org Link to comment Share on other sites More sharing options...
wolstech Posted January 11, 2018 Share Posted January 11, 2018 Your account was suspended for the following reason: Malware. /home/vijays/public_html/.well-known/hbklomaa.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. We strongly recommend deleting all of your files to be sure the infection is gone, and reinstalling your files or uploading a backup that you know to be clean. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://www.clamav.net/contact<br /> Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
vijays Posted January 22, 2018 Author Share Posted January 22, 2018 I was unable to cleanup my account last time because of connectivity issues. Please activate it once again and give me a chance to thoroughly clear my account. Link to comment Share on other sites More sharing options...
Krydos Posted January 22, 2018 Share Posted January 22, 2018 This is your last chance to do this yourself. If you fail to remove the malware during the next 24 hours an admin will wipe all of the files from your account. Are you sure you're ready for your 24 hour window to begin? Link to comment Share on other sites More sharing options...
vijays Posted February 6, 2018 Author Share Posted February 6, 2018 I have serious problems with my connectivity. Because of different time zone, I could see your message only on the next day and I'm missing the 24 hour window that you provide. Is there any other way to access my files so that I can get a copy of my files? Link to comment Share on other sites More sharing options...
Krydos Posted February 6, 2018 Share Posted February 6, 2018 Your account was never unsuspended because you didn't respond to my question of whether or not you were ready. Are you ready to start your 24 hour time to clean up your account? Link to comment Share on other sites More sharing options...
vijays Posted February 8, 2018 Author Share Posted February 8, 2018 Yes, I'm ready to start the cleanup. Please give the opportunity to do so. Link to comment Share on other sites More sharing options...
Krydos Posted February 8, 2018 Share Posted February 8, 2018 Your account has been unsuspended and your 24 hours starts at the time of this post. Link to comment Share on other sites More sharing options...
vijays Posted February 9, 2018 Author Share Posted February 9, 2018 Thank you. I have deleted all the existing files/folders and copied the backup files from last year. Is there a way to check if the malware still exists? Link to comment Share on other sites More sharing options...
Krydos Posted February 9, 2018 Share Posted February 9, 2018 It looks good for now. Make sure you have the latest version and only install plugins/themes from reputable sources. A lot of free plugins/themes are just malware disguised as something useful. Link to comment Share on other sites More sharing options...
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