HelioHost Posted December 27, 2017 Posted December 27, 2017 Username: cseddon, Server: Johnny, Main domain: games.heliohost.org Hi, Signed up recently intending to use Tomcat, but I was assigned to the wrong server (Johnny) despite indicating I wanted to use Java (i.e. Tomcat). So I followed your instructions on moving to Tommy, i.e. deleting account, but you are now saying my account is suspended for inactivity for 30 days (which is definitely incorrect) and my only option is to renew the account. Now I'm totally confused as to my account status. Could you enlighten me please? I appreciate that this is a free site and you wish to minimize correspondence, but I if you make changing servers easier this email would be unnecessary. Account: cseddonEmail: seddon-software@keme.co.uk Thanks in advanceChris Seddon
wolstech Posted December 27, 2017 Posted December 27, 2017 When you delete an account, it immediately gets marked as inactive while it waits in line for deletion. If you renew it, it cancels deletion. Just delete it, make sure it goes inactive/suspended, then wait until it disappears entirely (or if you use your own domain, it will become queued again once it's no longer assigned to an account).
HelioHost Posted December 27, 2017 Author Posted December 27, 2017 Thanks for the speedy reply about changing servers. I've now tried to change to Tommy tor Tomcat, but find it is not free. I've wasted a couple of hours trying out your site and am not pleased. If your site isn't free, you should be up front about it. I'll not be recommending it to any of my colleagues. Chris Seddon On 27/12/2017 19:47, Heliohost Support wrote:> When you delete an account, it immediately gets marked as inactive while it waits in line for deletion. If you renew it, it cancels deletion.> Just delete it, make sure it goes inactive/suspended, then wait until it disappears entirely (or if you use your own domain, it will become queued again once it's no longer assigned to an account).>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=31120>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted December 27, 2017 Posted December 27, 2017 Tommy is free, but the free accounts are limited to a few per day to prevent the server from being overloaded. The free signups open at midnight UTC every day, but very often fill up for the day in seconds due to demand. Last night we had them for around 20 seconds or so, the day before was 6 seconds. I've seen them last an hour or more though at times. It just depends how many people are mashing the refresh button right at midnight to get one. You can check the history of free sign ups by looking through the history in the server monitor: http://heliohost.grd.net.pl/monitor/ (note that free sign up periods that lasted <2 minutes will show as never having opened). Our biggest problem is that we have far more demand than we can meet, and can't afford to expand. Some months, we don't even manage to break even on our operating costs let alone be able to afford new servers. That's the big reason we've been pushing for donations lately.
HelioHost Posted December 27, 2017 Author Posted December 27, 2017 Hi, Thanks for taking the time to reply in detail and I understand where you are coming from. Good luck in the future. Chris Seddon On 27/12/2017 20:39, Heliohost Support wrote:> Tommy is free, but the free accounts are limited to a few per day to prevent the server from being overloaded.> The free signups open at midnight UTC every day, but very often fill up for the day in seconds due to demand. Last night we had them for around 20 seconds or so, the day before was 6 seconds. I've seen them last an hour or more though at times. It just depends how many people are mashing the refresh button right at midnight to get one. You can check the history of free sign ups by looking through the history in the server monitor: http://heliohost.grd.net.pl/monitor/ (note that free sign up periods that lasted Our biggest problem is that we have far more demand than we can meet, and can't afford to expand. Some months, we don't even manage to break even on our operating costs let alone be able to afford new servers. That's the big reason we've been pushing for donations lately.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=31120>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
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