Prestashop 1.6.1.17 active connections exceeds 'max_user_connections'

[huabao]

I'm trying to use Prestashop 1.6.1.17 on Ricky and noticed an issue using the admin site. I noticed that there are pages that load multiple tabs and fail to completely load therefore I am unable to complete many critical functions (like saving). Looking at the logs, I'm seeing the following error.

 

Link to database cannot be established:SQLSTATE[HY000] [1203] User ****_**** already has more than 'max_user_connections' active connections

 

The issue seems to be that Prestashop is using more resources than MySQL provides. I don't believe there is a way to configure the number of allowed connections, correct me if I'm wrong. Has anyone come across this issue and has a recommendation.

 

Thanks

[Krydos]

Tommy allows more max connections than Ricky, but really the software shouldn't be using that many connections at once. I know a lot of other people use prestashop successfully and don't have that issue.

[Luigi123]

Moved to Customer Service.

[huabao]

Tommy allows more max connections than Ricky, but really the software shouldn't be using that many connections at once. I know a lot of other people use prestashop successfully and don't have that issue.

 

I might have to use Tommy then (?). I've googled this and many Prestashop users are having this issue (not specifically on Heliohost).

[wolstech]

Tommy will run software better than anyone, and also has an increased max connection limit compared to the other two servers, so that would be my recommendation as a next step.