saber Posted November 20, 2017 Posted November 20, 2017 Hello, I cannot login to my website or management panel. Is my account suspended?
wolstech Posted November 20, 2017 Posted November 20, 2017 No it's not. You're on Johnny, which is currently down for maintenance (he ran out of memory, we're working on getting him back up and identifying what happened). Please follow this topic for updates: https://www.helionet.org/index/topic/30583-cannot-connect-to-johnny-server/
saber Posted November 20, 2017 Author Posted November 20, 2017 oh OK. Can we help? Can I switch to Tommy or another server? I just need php/mysql. light stuff
wolstech Posted November 20, 2017 Posted November 20, 2017 You can move servers, but you won't be able to do so until Johnny is back up because you need to delete your account first to move for free, or if you donate and ask to have it moved, the source server needs to be working. Tommy and Ricky also both require you either wait until midnight UTC for free registrations, or donate for an invitation.
saber Posted November 20, 2017 Author Posted November 20, 2017 Are they more reliable than Johnny? I would like to donate and have my account moved. How do I do it?How much do people usually donate?
Krydos Posted November 20, 2017 Posted November 20, 2017 We accept donations of $1.00 USD or more. If people try to donate less than that we just refund their donation because Paypal takes too large of a percentage. We've received quite a few large donations as much as $100.00 a bunch of times. We always recommend people donate what they think our service is worth to them. You can donate at https://www.heliohost.org/donate/ If you use paypal or skrill let us know the transaction ID. Johnny's load has been stabilized http://heliohost.grd.net.pl/monitor/archive/?2017-11-20 and everything should be working again. Let us know if you're still having any issues.
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