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[Hh#42729] Ftp Sub Accounts Password Not Working While Connection Using Filezilla


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Posted

Username: zest, Server: Johnny, Main domain: zest.heliohost.org

 

Dear Team,

 

I just created some sub account for ftp use with password..

 

But I am unable to connect ftp using *filezilla* with the same password,

its showing 'Login Authentication Failed' after putting the password..

 

Please help me regarding this.. If any default passwords are generated &

set for these accounts, please provide me the information,or else

 

provide me the best solution regarding this problem as soon as possible...

 

My mail id: *zestsolution.northeast@gmail.com

*

 

*Thank you...*

Posted

Try these settings:

Host: johnny.heliohost.org

Port: 21

Protocol: FTP

Logon type: Normal

Username: <same as cpanel>

Password: <same as cpanel>

Posted

I am Facing Same Problem, as I said earlier.. please check my ftp

configuration...

 

On Wed, Nov 15, 2017 at 7:07 PM, Heliohost Support

wrote:

 

> Try these settings:

> Host: johnny.heliohost.org

> Port: 21

> Protocol: FTP

> Logon type: Normal

> Username:

> Password:

>

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic0537

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

Posted

Host: johnny.heliohost.org

Port: 21

Protocol: FTP

Encryption: Use plain FTP

Logon type: Normal

Username: hotel@zest.heliohost.org

Password: <whatever you picked>

Guest
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