[Solved] Can't Reset Password

[pipe0481]

I somehow forgot my password for heliohost.org and I can't reset it, it just fails. Can you reset it for me? Do I have to on you my new password? Thanks.

[wolstech]

You probably can't log in because cPanel is down on Tommy, not because the password is incorrect. Logging into a down server will cause an invalid login message.

 

https://www.helionet.org/index/topic/30267-disk-full/

Edited October 26, 2017 by wolstech

[pipe0481]

But I believe I tried yesterday or so and it failed too. How long has it been down?

[wolstech]

Looks like about 6 hours (failed around 3AM EDT): http://heliohost.grd.net.pl/monitor/ (the bar shown in orange is for FTP, but that likely failed around the same time as cPanel).

 

If you need me to, I'll reset your password once this is fixed I can't do it now because the admin tools don't work when cP is down.

[pipe0481]

Yeah, that would be awesome! And when you do, should I send you the password?

[wolstech]

I'll make a random one and send it to the email address on the account. Once you can log in, you can change it in cPanel to whatever you want.

[pipe0481]

Great, thank you!

[Krydos]

Can you log in now?

[pipe0481]

Yup, it works now!