HelioHost Posted October 18, 2017 Posted October 18, 2017 I deleted the old account, created a new one 'browning' and then addeddomain sfskier.com via Addon Domain but there is not any entry in AddonDomain now for sfskier.com. There was the error message again about endingprematurely but in a previous email you said not to worry and that was justthe server being busy. However, I'm not convinced this completedsuccessfully as there is no entry in Addon Domain to manage the domain.Please see if you are able to successfully add domains in Addon Domain onJohnny and confirm there is not a problem. Thanks.
Krydos Posted October 18, 2017 Posted October 18, 2017 Those types of errors are common on Johnny. Johnny is our experimental server so the load can frequently be high and when the load is high delicate processes like creating an addon domain have a tendency to break. If you would like a server where those errors don't occur we recommend a production server like Ricky or Tommy. You can also ask us for help and we can manually fix domains on Johnny that don't get added correctly. Would you like me to try to fix the addon domain sfskier.com on the account browning? I hesitate to expend the effort since it seems likely to just get deleted again immediately. If the whole point is to see if addon domains even work on Johnny they do, but sometimes they take a little extra fiddling since the server is so overloaded.
HelioHost Posted October 18, 2017 Author Posted October 18, 2017 You could check them out; sfskier.com and bgb.net. I did AddonDomain for eac=h of those with 'browning' account and have not touched it since. I don't se=e them listed in the Addon Domain section but they seem partially configured=. If its too busy to correctly finish, then the scripting is broken. It need=s to atomically complete to have any confidence its configured correctly, ev=en if it takes a while. Did it complete 50%, 90%? Maybe you could test Addon Domain in another account for errors after checki=ng these domains. Thanks Sent from my iPhone > On Oct 18, 2017, at 12:08 AM, Heliohost Support wr=ote:>=20> Those types of errors are common on Johnny. Johnny is our experimental ser=ver so the load can frequently be high and when the load is high delicate pr=ocesses like creating an addon domain have a tendency to break. If you would= like a server where those errors don't occur we recommend a production serv=er like Ricky or Tommy. You can also ask us for help and we can manually fix= domains on Johnny that don't get added correctly.Would you like me to try t=o fix the addon domain sfskier.com on the account browning? I hesitate to ex=pend the effort since it seems likely to just get deleted again immediately.= If the whole point is to see if addon domains even work on Johnny they do, b=ut sometimes they take a little extra fiddling since the server is so overlo=aded.>=20> You may view the status of your ticket by visiting:>=20> https://www.helionet.org/index/index.php?showtopic=3D30130>=20> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>=20
Krydos Posted October 18, 2017 Posted October 18, 2017 I have tested addon domains on Johnny accounts dozens of times. Sometimes it works sometimes it doesn't. It depends mostly the current server load on Johnny. Adding addon domains always works on Ricky and Tommy. If you need an account that always adds addon domains correctly we highly recommend Ricky or Tommy. I don't know how else to explain it to you.
Krydos Posted October 18, 2017 Posted October 18, 2017 Maybe the thing I haven't explained properly is we know exactly why addon domains don't get created properly every time. As I said several times, it's because of the high load on Johnny, but what I think I haven't explain thoroughly is that the reason the load is so high is primarily because we allow unlimited free signups each day. In the past we tried to make all of our servers production type servers, but our service is more popular than we have hardware to accomodate all of the people who want a free account. All of our servers being full when someone went to create their account caused a lot of frustration so we came up with a new idea: We would have two types of server, experimental and production. Experimental servers are fo those who don't care about uptime or speed, but just want to get an account created immediately. Production servers are for people who do care about uptime and speed and don't mind being patient in exchange for a much higher quality server. It's free either way. If I'm still doing a poor job explaining this to you please let me know and I'll try again. Anyways, I created those two addon domains for you and you can now see them on your addon domain page.
HelioHost Posted October 18, 2017 Author Posted October 18, 2017 Actually I understand what you are saying about the load being high and howyou separate your customers - however, if Addon Domain breaks, Johnny isunusable for people, defeating the point of any testing. And as theseconfigs are deleted and tested again or due to how you acquire a Tommyserver, deleting and re-creating accounts, its imperative this works,unless you contact Customer Service every time. As a software engineer, ifrunning an application is unpredictable, it is broken - sorry. On Wed, Oct 18, 2017 at 5:44 AM, Heliohost Support wrote: > Maybe the thing I haven't explained properly is we know exactly why addon> domains don't get created properly every time. As I said several times,> it's because of the high load on Johnny, but what I think I haven't explain> thoroughly is that the reason the load is so high is primarily because we> allow unlimited free signups each day. In the past we tried to make all of> our servers production type servers, but our service is more popular than> we have hardware to accomodate all of the people who want a free account.> All of our servers being full when someone went to create their account> caused a lot of frustration so we came up with a new idea: We would have> two types of server, experimental and production. Experimental servers are> fo those who don't care about uptime or speed, but just want to get an> account created immediately. Production servers are for people who do care> about uptime and speed and don't mind being patient in exchange for a much> higher quality server. It's free either way. If I'm still doing a poor job> explaining this to you please let me know and I'll try again.Anyways, I> created those two addon domains for you and you can now see them on your> addon domain page.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic0130>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted October 19, 2017 Posted October 19, 2017 Most people don't need multiple domains to test if their scripts work.
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