HelioHost Posted October 5, 2017 Posted October 5, 2017 why can't I delete my account so I can change the server i'm using?
HelioHost Posted October 5, 2017 Author Posted October 5, 2017 wouldn't my user name my email address. The cPanel user jongg124 and domainis jongg124.heliohost.org On Thu, Oct 5, 2017 at 3:37 PM, Heliohost Support wrote: > What is your username or main domain?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)937>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted October 5, 2017 Posted October 5, 2017 For your privacy your address isn't displayed when you send us an email so we can't use that to figure out who you are. What does it say when you type your username jongg124 and your password at http://www.heliohost.org/classic/support/scripts/delete ?
HelioHost Posted October 5, 2017 Author Posted October 5, 2017 We're sorry, but we either could not find that account in the database, orit is not listed as active. Please contact an administrator if you feelthis message is in error. On Thu, Oct 5, 2017 at 4:16 PM, Heliohost Support wrote: > For your privacy your address isn't displayed when you send us an email so> we can't use that to figure out who you are.What does it say when you type> your username jongg124 and your password at http://www.heliohost.org/> classic/support/scripts/delete ?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)937>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted October 5, 2017 Posted October 5, 2017 It looks like it worked this time. Your account is in the queue to be deleted.
HelioHost Posted October 5, 2017 Author Posted October 5, 2017 When will I be able to make the new one? On Thu, Oct 5, 2017 at 4:28 PM, Heliohost Support wrote: > It looks like it worked this time. Your account is in the queue to be> deleted.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)937>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted October 5, 2017 Posted October 5, 2017 Since you picked the Johnny server everything happens pretty slowly. Our server's processes are all load balanced so when the load is low accounts get created quickly and accounts get deleted quickly, etc. When the load is high, as it frequently is on Johnny, it can take up to 24 hours to fully delete. Since you proved that you own the account by flagging it for deletion yourself I went ahead and manually deleted it for you. I also renamed your forum account so you can reuse the username jongg124 on your next account. Free signups on Ricky and Tommy open in about 21 minutes so you should be good to go.
HelioHost Posted October 5, 2017 Author Posted October 5, 2017 Thanks so much! On Thu, Oct 5, 2017 at 4:39 PM, Heliohost Support wrote: > Since you picked the Johnny server everything happens pretty slowly. Our> servers processes are all load balanced so when the load is low accounts> get created quickly and accounts get deleted quickly, etc. When the load is> high, as it frequently is on Johnny, it can take up to 24 hours to fully> delete. Since you proved that you own the account by flagging it for> deletion yourself I went ahead and manually deleted it for you. I also> renamed your forum account so you can reuse the username jongg124 on your> next account. Free signups on Ricky and Tommy open in about 21 minutes so> you should be good to go.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)937>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
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