HelioHost Posted September 9, 2017 Posted September 9, 2017 Hi Heliohost, My account has become inactive due to not logging in and I've tried to use the renew link in the email I received, but it hasn't seemed to work and only takes me back to the inactive account page. Am I able to have the account re-activated please? email: nomad_cam@yahoo.com.auusername: nomadcam Kind Regards,Cameron
Krydos Posted September 10, 2017 Posted September 10, 2017 The message that you get after clicking the link in the email says: Your account has been archived due to inactivity. To keep your account active you need only log in to heliohost.org at least once every 30 days. Failure to log in often enough results in your account being flagged as inactive. If you would like to continue using this account you will need to request that an admin unarchive it. If you don't click the link in the email for 30 days the account becomes archived to conserve server resources for people who are actively using their accounts. I have unarchived your account for you. You should now be able to log in at https://www.heliohost.org/login/ and your website should start working within 24 hours.
HelioHost Posted September 10, 2017 Author Posted September 10, 2017 Ah, Gotcha. I misunderstood the email. Thank-you. Cameron --------------------------------------------On Sun, 10/9/17, Heliohost Support wrote: Subject: Re: [Hh#80348] Inactive Account To: nomad_cam@yahoo.com.au Received: Sunday, 10 September, 2017, 10:01 AM The message that you get after clicking the link in the email says:Your account has been archived due to inactivity. To keep your account active you need only log in to heliohost.org at least once every 30 days. Failure to log in often enough results in your account being flagged as inactive. If you would like to continue using this account you will need to request that an admin unarchive it.If you don't click the link in the email for 30 days the account becomes archived to conserve server resources for people who are actively using their accounts.I have unarchived your account for you. You should now be able to log in at https://www.heliohost.org/login/ and your website should start working within 24 hours. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=29651 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
Recommended Posts