HelioHost Posted September 9, 2017 Posted September 9, 2017 Hi, my FTP is'nt working at alll. I installed my service yesterday and itsay: Retrieving folder content and after it terminate the connection. Benoit
HelioHost Posted September 10, 2017 Author Posted September 10, 2017 Username: digitalwMain domain: exolifemarket.heliohost.com FTP username: digitalworld@exolifemarket.heliohost.orgFTPHost: ftp.exolifemarket.heliohost.org 2017-09-09 19:14 GMT-04:00 Heliohost Support : > What is your username, or main domain?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)639>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted September 10, 2017 Posted September 10, 2017 Try these settings: host: johnny.heliohost.org port: 1373 protocol: SFTP logon type: normal user: digitalw password: <same as cPanel password>
HelioHost Posted September 10, 2017 Author Posted September 10, 2017 I'll try this and return to you with that, thanks a lot 2017-09-10 13:04 GMT-04:00 Heliohost Support : > Try these settings:host: johnny.heliohost.orgport: 1373protocol: SFTPlogon> type: normaluser: digitalwpassword: >> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)639>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
HelioHost Posted September 10, 2017 Author Posted September 10, 2017 does'nt work! 2017-09-10 14:18 GMT-04:00 Heliohost Support : > I'll try this and return to you with that, thanks a lot> 2017-09-10 13:04 GMT-04:00 Heliohost Support :> > Try these settings:host: johnny.heliohost.orgport: 1373protocol:> SFTPlogon> > type: normaluser: digitalwpassword:> >> > You may view the status of your ticket by visiting:> >> > https://www.helionet.org/index/index.php?showtopic)639> >> > Thank you,> > Heliohost support> > https://www.heliohost.org/> > https://www.helionet.org/> >> >>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)639>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted September 10, 2017 Posted September 10, 2017 What error message do you get? Which FTP client are you using?
HelioHost Posted September 11, 2017 Author Posted September 11, 2017 It's okay, It was pretty an emergency this website so I buy a domain nameand I buy a hosting with someone else, thanks. Benoit Ethier 2017-09-10 19:54 GMT-04:00 Heliohost Support : > What error message do you get? Which FTP client are you using?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)639>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted September 11, 2017 Posted September 11, 2017 If you can't get FTP to work you can always upload files with the cpanel file manager too.
HelioHost Posted September 12, 2017 Author Posted September 12, 2017 Thanks for the answer but like I said, I've deleted my account with you 2017-09-11 14:13 GMT-04:00 Heliohost Support : > If you can't get FTP to work you can always upload files with the cpanel> file manager too.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)639>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
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